GS4 · Practice questions
Quality of Service Delivery
28 questions match. Years are the CSE year of the toppers who answered.
All 36 themesFewer themes
Differentiate between administration and leadership. Highlighting the traits which characterize an effective leader, discuss the importance of leadership in ensuring effective public service delivery in a bureaucratic setup.
10 marks · 150 words · Answered by 18 toppers · CSE 2017–2019
Civil Service ValuesQuality of Service Delivery
You are the Chairman of a Committee, constituted by the government, to suggest measures to improve the quality of education in state-run schools. In view of the increasing dropout rate and the widening gap between students' learning ability in state-run and private schools, answer the following questions: (a) Examine the role of government in the education sector, especially providing primary and secondary education through state-run schools. (b) Identify the principles and values that would guide your recommendations in this regard. (c) Suggest some ways in which quality of education in state-run schools can be improved.
20 marks · 250 words · Answered by 12 toppers · CSE 2019–2022
Civil Service ValuesQuality of Service Delivery
You are a resident of a remote tribal district, where there is high incidence of malnutrition. As a remedial measure, the District Magistrate has initiated a programme to promote millet cultivation, especially on the lands currently lying fallow in the district. However, this well-intentioned move of the officer receives flak from the local tribals as this may not only change their age-old food habits, but also alter their traditional agricultural practices. They further cite lower remunerative prices of millets as another reason for continuing with their existing crop production pattern. As a civil servant aspirant, who has a keen interest in development of tribal areas, answer the following questions: (a) What according to you are the key issues and challenges involved in the above situation? (b) Identify the key stakeholders and their respective interests. (c) Suggest a course of action that the District Magistrate can take keeping in mind the larger tribal interests.
20 marks · 250 words · Answered by 12 toppers · CSE 2019–2022
Empathy and CompassionEthical Dilemmas in Government
In order to improve the bureaucratic work culture and productivity, there is a need to downsize government and privatize some of the services. Critically discuss with examples.
10 marks · 150 words · Answered by 8 toppers · CSE 2018–2019
Work CultureCivil Service Values
You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.
20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019
Crisis Decision MakingEthical Dilemmas in Government
A Citizens' Charter sees public services through the eyes of those who use them. In this context, analyze the importance of citizen charter in making public services citizen centric.
10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019
Citizens ChartersQuality of Service Delivery
You have been recently appointed as the head of tourism department of a state in India that has many places of great historical importance. In the past few years, the state has witnessed a decrease in tourist inflow. Upon enquiry, you come to know that this decrease is largely attributed to the influence of touts and harassment of tourists, including unwanted advances and grossly overcharging them for various services. You also did a quick search about your state on leading travel advisory websites and found that it has earned a dubious reputation for being particularly unsafe for women tourists. Given the situation, answer the following: (a) Do you think that such a state of affairs can be attributed to insensitivity prevailing in the society? How can the community be made more sensitive towards tourists? (b) Suggest some measures to make a quick turnaround in terms of reputation, employment generation and rebuild the reputation of the state as a safe haven for tourists.
20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021
Civil Service ValuesCrisis Decision Making
Ensuring that civil service values are recognised during the recruitment process and ensured through a code of ethics after appointment is a necessary condition of making the civil services an effective instrument of citizen centric governance. Comment.
10 marks · 150 words · Answered by 5 toppers · CSE 2018–2019
Civil Service ValuesCodes of Ethics and Conduct
Access to quality basic services plays a critical role in enhancing individual capabilities to participate fully in the growth of the nation. (a) Discuss the statement in the context of vulnerable sections of India. (b) Analyse the challenges with regard to quality service delivery in India.
10 marks · 150 words · Answered by 5 toppers · CSE 2017–2019
Quality of Service DeliveryCorruption
Mr. A is a senior most member of a highly reputed company with considerable customer interface. In recent months, the business of the company has been going down. On detailed analysis, it was found that some of the functionaries of the company have impulsive nature, which has many a times led to altercations with the customers and even among themselves. This has adversely affected the work culture and sullied the image of the company in the market. He seeks your advice, as you are his friend as well as a person who understands management. 20 (a) What are the factors that you would consider in making your advice? (b) What steps will you suggest to deal with the situation that the company faces?
20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019
Corporate GovernanceWork Culture
Do you agree that privatization and outsourcing of selected public services will help improve the quality of public service delivery and in particular reduce the incidence of corruption? Substantiate.
10 marks · 150 words · Answered by 4 toppers · CSE 2019–2024
Civil Service ValuesCorporate Governance
As the District Magistrate you are posted in a district that had been infamous for girl-child marriages. The government introduced a contributory scheme two decades ago, where the government contributed the same amount as the parents, into an account, for their girl child of age 0 to 7 years. The total sum could be withdrawn only when the girl turns eighteen and is unmarried. Due to this scheme, a new pattern has emerged. All girls are married as soon as they turn eighteen and incidents of dowry have increased substantially - because the community customs require paying the sum commensurate to the age of the girl. Further, parents now tend to save money for the scheme instead of investing in girl's education. As the local administration tries to tackle the current situation it looks up to you for ideas and leadership: (a) Identify the factors which have led to such outcomes. (b) Devise a strategy, keeping in mind the multiple aspects of the situation.
20 marks · 250 words · Answered by 4 toppers · CSE 2018–2019
Ethical Dilemmas in GovernmentCivil Service Values
Citizens' Charters by themselves cannot achieve the desired results in improving quality of public services. Discuss the statement in light of the Sevottam Model.
10 marks · 150 words · Answered by 4 toppers · CSE 2019–2024
Citizens ChartersQuality of Service Delivery
You are the officer-in-charge responsible for monitoring allotment of foodgrains under the Public Distribution System to BPL families in a given district. A group of BPL families in the district claim that they have been denied ration from fair price shops due to non-linking of Aadhar card with their BPL cards. They remark that the government and officers concerned are not empathising with their situation and stage a silent protest. Further, the incident is also being linked to similar instances in other areas of the country where people were denied access to PDS benefits due to similar reasons. The government receives a lot of criticism for this incident on social media networks. You are now in a conundrum, as you are aware that the BPL families need to get foodgrains on time. However, as a government officer, you also need to follow the prescribed rules. Media scrutiny has further aggravated the situation and you realize you need to tread carefully. 20 Based on the information above, answer the following: (a) List the issues in the given situation that the parties involved are facing. (b) What step(s) will you take in the situation to ensure that the demands of the aggrieved persons are met without violating the rules? (c) In this context, briefly discuss how the poor in the country currently face digital exclusion and its consequence(s).
20 marks · 250 words · Answered by 3 toppers · CSE 2018–2019
Rules versus CompassionEmpathy and Compassion
Citizen's charters can be both a stimulus and a means for government to raise the standards of public service delivery. Discuss.
10 marks · 150 words · Answered by 3 toppers · CSE 2019–2022
Citizens ChartersQuality of Service Delivery
The grievance redressal mechanism is the gauge to measure efficiency and effectiveness as it provides important feedback on the working of the administration. In this context, answer the following questions: (a) Identify the issues which have created barriers for a responsive redressal mechanism.
10 marks · 150 words · Answered by 3 toppers · CSE 2019–2022
Quality of Service DeliveryAccountability and Ethical Governance
Many Indian cities are facing a major problem of management of household waste. Huge volume of wastes has meant that landfill sites are facing the problem of overcapacity. On the other hand, the waste-to-energy plants constructed to solve the problem are also facing flak due to their inefficiency and release of poisonous pollutants. The manner of waste disposal by people is identified as one of the main reasons behind this problem. The government has notified rules regarding disposal, collection and treatment of waste and has initiated numerous awareness campaigns in the past. Still, the problem does not seem to be getting under control. Given such a situation, answer the following questions: (a) What do you think is the reason behind the apathy of people towards issues like waste disposal that affect the larger interests of society in general? (b) Identify the stakeholders and the significance of their involvement in addressing the issue.
20 marks · 250 words · Answered by 2 toppers · CSE 2019–2022
Probity in GovernanceEnvironmental Ethics
What steps should be taken by the government for increasing the effectiveness of grievance redressal mechanism?
10 marks · 150 words · Answered by 2 toppers · CSE 2019–2022
Quality of Service DeliveryCitizens Charters
As tourism is important for any state, following steps would be taken:
Answered by 1 topper · CSE 2019
Quality of Service DeliveryWork Culture
What steps should be taken by the government for establishing an effective grievance redressal mechanism?
10 marks · 150 words · Answered by 1 topper · CSE 2019
Quality of Service DeliveryCitizens Charters
You are serving as the Public Health Officer in a district that is lagging behind in achieving the Open Defecation Free (ODF) status. Even after ensuring adequate access to water and sanitation services, their usage has not spread and the practice of open defecation continues in the district. Despite serious extension efforts by the government, safe hygienic practices have not been adopted by the people. As a result, various instances of bacteriological contamination and water-borne diseases have surfaced up recently. In such a scenario: (a) Examine the reasons behind low usage and adoption rates of built toilets in India? (b) Highlighting the principles to be kept in mind while preparing an effective Information, Education and Communication (IEC) strategy, design an action plan to address the problem.
20 marks · 250 words · Answered by 1 topper · CSE 2019
Social Influence and PersuasionCivil Service Values
You are the Chief of District Transport department, who issues registrations for motor vehicles. The office is plagued with corruption, delays and arbitrariness. Some of the citizens complained that the absence of citizen charter in the office is the reason for all the other issues. You have decided to draw a citizen charter for the office. Your seniors and subordinates are also ready to support you in this regard with capacities, facilities etc. a. Draw out a citizen charter for your organization and list out its merits. b. What are the difficulties you think could occur in implementing the charter?
20 marks · 250 words · Answered by 1 topper · CSE 2019
Citizens ChartersWork Culture
What steps should be taken by the govt for increasing effectiveness of grievance redressal mechanism?
10 marks · 150 words · Answered by 1 topper · CSE 2019
Quality of Service DeliveryCitizens Charters
You are serving as the Public Health Officer in a district that is lagging behind in achieving the Open Defecation Free (ODF) status. Even after ensuring adequate access to water and sanitation services, their usage has not spread and the practice of open defecation continues in the district. Despite serious extension efforts by the government, safe hygienic practices have not been adopted by the people. As a result, various instances of bacteriological contamination and water-borne diseases have surfaced recently. In such a scenario: (a) Examine the reasons behind low usage and adoption rates of built toilets in India? (b) Highlighting the principles to be kept in mind while preparing an effective Information, Education and Communication (IEC) strategy, design an action plan to address the problem.
20 marks · 250 words · Answered by 1 topper · CSE 2019
Social Influence and PersuasionCivil Service Values