GS4 · 20 marks · 250 words

You are the Chief of District Transport department, who issues registrations for motor vehicles. The office is plagued with corruption, delays and arbitrariness. Some of the citizens complained that the absence of citizen charter in the office is the reason for all the other issues. You have decided to draw a citizen charter for the office. Your seniors and subordinates are also ready to support you in this regard with capacities, facilities etc. a. Draw out a citizen charter for your organization and list out its merits. b. What are the difficulties you think could occur in implementing the charter?

Answered by 1 topper · CSE 2019

Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

How toppers approached it

From the one answer · about 250 words · 100% drew a diagram.

Opening

  • A definition1 of 1

Body

  • Points and prose1 of 1

Close

  • A way forward1 of 1

The toppers’ answers

More on Citizens Charters

Citizen's charters as a commitment to the citizen, and their enforcement or absence of it.

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