The grievance redressal mechanism is the gauge to measure efficiency and effectiveness as it provides important feedback on the working of the administration. In this context, answer the following questions: (a) Identify the issues which have created barriers for a responsive redressal mechanism.

people to report on corruption and other malpractise ↓ All of these help improve quality of governance.

However there are several barriers that need to be overcome to ensure an effective grievance redressal mechanism.

→ Awareness about the mechanism GRM available, especially among the poor and illiterate.

→ Technological barrier An online GRM can be very effective. But it requires us to remove the digital divide in india. eg: penetration of internet into rural india is < 50%.

→ Attitudinal barriers • Simply putting in place a GRM is not enough, unless the officials are willing to act. • The citizens may not trust the GRM, due to their past experiences.

→ Complexity • procedural complexity acts an important barrier.