GS4 · 10 marks · 150 words

Quality of public service delivery is a major determinant of the quality of life of vulnerable sections in a highly unequal society divided along the lines of class, caste, religion, etc. In this background, do you think that public service delivery is efficient and sufficient enough to improve the lives of vulnerable groups in India? Critically examine.

Answered by 8 toppers · CSE 2023–2024

Quality of Service DeliveryEmpathy and CompassionProbity in GovernanceAccountability and Ethical GovernanceCorruptionDedication to Public Service

Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

How toppers approached it

From all 8 answers · about 160 words · 50% drew a diagram.

Opening

  • A definition50%
  • No separate opening38%
  • A figure13%

Body

  • Points and prose50%
  • Points50%

Close

  • A way forward75%
  • No separate close13%
  • A quotation13%

The toppers’ answers

Aditya SrivastavaAIR 1 · CSE 2023 · 181 wordsTheir whole copy

Opening

Quality service delivery is essential for upholding democratic administration in modern days.

Body · points

Yet, quality of service delivery is low as —

  1. Rules becoming ends in themselves. Eg: Jharkhand girl died → denied food as no documents

  2. Apathy among civil servants. Eg: Kanpur President visit → ambulance stopped & woman died.

  3. Red tapism → against responsive Eg: average 59 months for land acquisition.

  4. Corruption → pressure on pocket of citizen.

  5. Poor work culture of selfishness. Eg: lunch memes on instagram about a bank.

Yet, there have been islands of glory due to certain initiatives.

  1. Empathetic service delivery. Eg: Prison reforms by Kiran Bedi

  2. Innovation due to dedication to duty Eg: Pame Armstrong building People's road in Manipur.

  3. Fortitude in service delivery. Eg: Tamboli Ayyaj making hospital in Nayal area.

  4. People centric approach of governance Eg: Advika Scheme of Odisha → curb child marriage

  5. Reforms in various mechanism

Close · a way forward

Eg: computerized FPS → PDS is less leaky.

Therefore need is to promote good initiative and use technology for good governance & citizen centric governance.

More on Quality of Service Delivery

What the citizen actually receives, and the ethics of a service that exists on paper.

All GS4 questions on Quality of Service Delivery