Jagrati AwasthiAIR 2 · CSE 2020 · 127 wordsTheir whole copy
Opening · a definition
Red-tapism refers to unnecessarily delaying the file due to mechanical compliance to rule, multiple intermediate authorities, unclear channels of communication, lack of accountability.
Body · points
Hurdle to citizen-centric governance :-
(i) lack of accountability and timely delivery of service (ii) accountability towards laws and not towards outcomes (iii) lack of responsive government (iv) goal displacement :- abiding by laws becomes a goal in itself and serving people takes a backseat
(vi) Multiple channels create inefficiency and delays (vii) Citizens often harassed by multiple intermediaries in chain in terms of multiple visits (viii) Increased scope of corruption bribe taking to fasten the process. (ix) Reduces confidence of citizens in government (x) Morale of employees is weakened
Close · a way forward
Use of technology, online monitoring of files, transparent information dissemination can help tackle red-tapism.