A topper · GS4 · 64 pages

Archit Dongre: GS4 answer copy

17 answers by Archit Dongre, as written in the test. Each question opens a page with how other toppers answered it.

The questions

  1. Q2(a)The Citizens' Charters initiative was a response to the quest for solving the problems, which a citizen encountered, day in and day out, while dealing with the organisations providing public services. But the introduction and implementation of Citizens' Charters in the government of India has been difficult due to the old bureaucratic set up and the rigid attitudes of the work force. Discuss the major obstacles that have been encountered in implementing the Citizens' Charter initiative.10 marks
  2. Q2(b)Quality of public service delivery is a major determinant of the quality of life of vulnerable sections in a highly unequal society divided along the lines of class, caste, religion, etc. In this background, do you think that public service delivery is efficient and sufficient enough to improve the lives of vulnerable groups in India? Critically examine.10 marks
  3. Q3(a)What do each of the following quotations mean to you? "The wise man does not lay up his own treasures. The more he gives to others, the more he has for his own." - Lao Tzu10 marks
  4. Q3(b)"If ethics are poor at the top, that behavior is copied down through the organization." - Robert Noyce10 marks
  5. Q3(c)"The end of law is not to abolish or restrain, but to preserve and enlarge freedom." - John Locke10 marks
  6. Q4(a)Wealthy CEOs and founders of successful businesses around the world are increasingly pledging to give away their wealth in philanthropy. Do you think that such a move is sufficient enough to bring about a positive change in the society? Critically examine.10 marks
  7. Q4(b)As organizations across the globe begin their artificial intelligence (AI) transformation, the leap into the AI era is expected to be more challenging than any technology that businesses have grappled with yet. In this background, discuss the concerns around fairness, transparency, and job security that may arise.10 marks
  8. Q5(a)The emphasis of Swami Dayanand Saraswati on education, social equality, and ethical values continues to influence the socio-cultural discourse in contemporary India. Discuss with suitable examples.10 marks
  9. Q5(b)Write short notes on the following in 30 words each :10 marks
  10. Q5(b)(i)Dedication to public service
  11. Q5(b)(ii)Non-partisanship in civil service
  12. Q5(b)(iii)(iii) निर्णय-निर्माण में वस्तुनिष्ठता Objectivity in decision-making
  13. Q5(iv)Tolerance in pluralistic societies
  14. Q5(v)Compassion in public service
  15. Q6(a)Emotional intelligence may not be singularly associated with emotions or intelligence. It can also include a broad range of personality characteristics that might predict success in professional and everyday life. Discuss.10 marks
  16. Q6(b)Traditional forms of state-led accountability, also characterised as vertical and horizontal channels of accountability, are increasingly found to be inadequate, and a myriad of multi-stakeholder and bottom-up citizen directed approaches have come to the fore, to supplement or supplant them. Discuss with illustrations.10 marks
  17. Q

The answers

Question 2(a) · 10 marks · 172 words written

The Citizens' Charters initiative was a response to the quest for solving the problems, which a citizen encountered, day in and day out, while dealing with the organisations providing public services. But the introduction and implementation of Citizens' Charters in the government of India has been difficult due to the old bureaucratic set up and the rigid attitudes of the work force. Discuss the major obstacles that have been encountered in implementing the Citizens' Charter initiative.

Opening · a definition

Citizens Charter is the set of ideas & public service principles that are to be upheld by the public service institution in the service of the public.

Body · points

Difficulty → Non display & outdated citizen charters, beaucratic lanity, "regulatory cholestrol" are chief reasons for not updating charters. → 2nd ARC lamented, the "one size fits all" approach is not ideal. Flexibility, openness, transparency should be followed (Nolan Committee)

→ lack of funds, functionaries & dipping standards of public service delivery. → Most charters are copied or replicated with few modification. They do not accurately represent what institution stands for. (Misrepresentation).

Ways to correct

→ Value based & ethical foundational training to functionaries of institutions. They should know the public mandate well.

→ Objectivity in charter - simple & concise

→ Sevottam Model can be followed for best practices in public service delivery & as basis for charter

Close · a summary

A charter serves as means of communication & promise to public from the Institution. And in a democracy the trust is the very foundation of state.