Uma Haritha NAIR 3 · CSE 2022 · 154 wordsTheir whole copy
Opening · a definition
Citizen's charter is a document that promises certain standards of service delivery. It is widely considered as a component of good governance..
Citizens charter as a stimulus to raise standard of public service delivery
Body · points
→ charters are prepared in consultation with public and therefore likely to reflect the standards public expect and demand.
→ By clearly laying out the standards of service, the public servants are more likely to aware and conscious about the service provided.
Citizens charter as a means to raise the standards
→ Now that the standards are laid, public can demand the service as a matter of right. → Easier to extract accountability → Reduces corruption because all the parties are vigilant.
- However to be effective citizens charters in india need some reforms → Making them legally enforceable → keeping them simple and clear → strong grievance redressal mechanism → Making the charter preparation & updation a consultative process.
Close · no separate close
None written.