GS4 · 10 marks · 150 words

Access to quality basic services plays a critical role in enhancing individual capabilities to participate fully in the growth of the nation. (a) Discuss the statement in the context of vulnerable sections of India. (b) Analyse the challenges with regard to quality service delivery in India.

Answered by 5 toppers · CSE 2017–2019

Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

How toppers approached it

From all 5 answers · about 160 words.

Opening

  • No separate opening60%
  • A definition40%

Body

  • Points80%
  • Points and prose20%

Close

  • A way forward60%
  • No separate close40%

The toppers’ answers

Saumya SharmaAIR 9 · CSE 2017 · 176 wordsTheir whole copy

Opening · a definition

Amartya Sen gave the concept of capability approach to development. According to him, true growth and development will happen only if individual capabilities are enhanced in a manner that allows everyone to lead a life he or she has reason to value.

To enhance individual capabilities, access to basic services such as

Body · points

• clean water • hot food • education • healthcare • skill development • adequate transportations • access to credit

is of prime importance.

Without access to these, individuals remain in poverty and are unable to fully contribute to the growth of the nation. Eg: Tribals, 'backward' and 'low' castes who still take to occupations such as manual scavenging will benefit and break free from their poverty.

Challenges to quality service delivery in India:-

  1. Corruption
  2. Supply chain gaps
  3. Faulty pricing
  4. Subsidy taken by the well off.
  5. Weak institutions
  6. lack of redressal mechanisms
  7. Complacent attitudes
  8. Black marketing & hoarding

Close · a way forward

Relevant laws such as Prevention of Corruption Act, Consumer Protection Act, and Competition Act must be enforced strictly.

More on Quality of Service Delivery

What the citizen actually receives, and the ethics of a service that exists on paper.

All GS4 questions on Quality of Service Delivery