GS4 · 10 marks · 150 words

A Citizens' Charter sees public services through the eyes of those who use them. In this context, analyze the importance of citizen charter in making public services citizen centric.

Answered by 6 toppers · CSE 2018–2019

Citizens ChartersQuality of Service DeliveryAccountability and Ethical Governance

Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

How toppers approached it

From 5 of the 6 answers · about 100 words · 20% drew a diagram.

Opening

  • A definition80%
  • No separate opening20%

Body

  • Points100%

Close

  • A way forward80%
  • No separate close20%

The toppers’ answers

Akshat JainAIR 2 · CSE 2018 · 77 wordsTheir whole copy

Opening · a definition

Citizen's charter is an instrument that lists the services provided by an organisation to the public.

Body · points

Importance

  1. Makes citizens' aware of their entitlements.

  2. Help citizens' hold organisation responsible for quality of service delivery.

  3. Makes the organisation better understand its mandate.

  4. Inculcates in the organisation the need for having a more responsive citizen centric interface.

Close · a way forward

Thus the need is to rationalize the citizens' charters of organisations, and make it justifiable to increase accountability.

More on Citizens Charters

Citizen's charters as a commitment to the citizen, and their enforcement or absence of it.

All GS4 questions on Citizens Charters