Social Influence and Persuasion

What are the issues involved in the above case? (b) With a limited budget at your disposal, you decide to allocate funds to tackle witchcraft-related superstitions. How would you justify your decision to the community and stakeholders? (c) Given that witchcraft-related crimes were not initially reported by the BDOs, how would you address this lack of communication and ensure better reporting and transparency moving forward?

20 marks · 250 words · Answered by 11 toppers · CSE 2024–2025

Utilisation of Public FundsEmpathy and Compassion

Social transformation programs such as "beti bachao and beti padhao" believes in using advice, counseling, and persuasion but sometimes a little force is also necessary for getting the desired response. Do you think it is a good idea to mix little force with persuasion by public administrators while implementing social schemes of transformation? Explain with relevant examples.

10 marks · 150 words · Answered by 11 toppers · CSE 2021–2025

Social Influence and PersuasionCivil Service Values

"Tolerance is not just about accepting differences; it is about appreciating and celebrating diversity." Discuss the importance of tolerance for governance. How can civil servants foster a culture of tolerance and inclusivity in a diverse country like India?

10 marks · 150 words · Answered by 8 toppers · CSE 2024–2025

Empathy and CompassionCivil Service Values

“Change does not roll in on the wheels of inevitability, but comes through continuous struggle.” Martin Luther King Jr

10 marks · 150 words · Answered by 8 toppers · CSE 2022–2025

Human ValuesWorld Thinkers

Is it justifiable to say that corruption is a social phenomenon? What are the various ways through which administrative corruption can be tackled?

10 marks · 150 words · Answered by 8 toppers · CSE 2022–2025

CorruptionProbity in Governance

Write short notes on the following in 30 words each: ii) Conflict of interest

10 marks · 30 words · Answered by 7 toppers · CSE 2025

Conflict of InterestDimensions of Ethics

If not faith leaders, what are your other options for breaking the behavioral barriers? (d) Do you think it is ethically right for a civil servant to involve faith leaders in promoting government schemes?

20 marks · 250 words · Answered by 6 toppers · CSE 2023–2025

Social Influence and PersuasionEthical Dilemmas in Government

Singh Garh is a primarily rural district with minimal relatively insignificant industrial activity, except for one consumer goods manufacturing plant, which was the primary source of employment. Development indicators such as health, literacy, etc., were much below the national average. Along with developmental issues, another grave concern was the slow rise in child marriages. Despite the legal sanctions, child marriage continued to rise unabated. Rashmi, a social work postgraduate who escaped an early marriage, started an NGO for rescuing and rehabilitating child marriage victims. In the last five years, she saved a lot of young girls from becoming victims of child marriage. Her modus Operandi was simple. She had developed a network of informants in villages who relayed information to her, and after verifying, Rashmi with help from local law enforcement personnel, prevented the marriage from happening. Rashmi did commendable work, but she made some enemies in the process. The local leaders resented her popularity with women and young girls in particular. To expand her activities, Rashmi contacted the management of the only industrial unit in the district. She successfully persuaded the company to contribute to her activities and the NGO. The company even gave her access to their facilities to conduct workshops for workers to raise awareness about the issue of child marriage. As she started her workshops and campaign on the company premises, the initial response was lukewarm and, at times, complete indifference. But she persevered. After a couple of months, one day, the company union members stopped her from entering the company and even threatened her with violence. Rashmi spoke with the management, who supported her and ensured her safety. The management issued a circular supporting Rashmi and her NGO. To management's surprise, after a week of the circular, the Union called for a flash strike and threatened to continue the work stoppage if the NGO activities continued. The workers believed that Rashmi's campaign was corrupting the women's minds and disrespecting their traditions. The company's management seeing the aggressive reaction sought to assuage the workers by stopping the NGO activities. Rashmi tried to persuade the management by highlighting their social responsibility to the community. But the management was curt in replying that every social problem is not their moral responsibility. Rashmi was disappointed with the management's decision and wondered how best to involve the company in her campaigns. (a) What are the issues involved in the above case? (b) What do you think Rashmi should do? Would it be a good idea for Rashmi to involve local administration? Suggest an implementable course of action. (c) Do you think companies should also accept responsibility for the social problems of the region where they operate? Why/why not? (d) What could be the reasons for such an aggressive reaction from the workers union? How do you think Rashmi should handle the workers union?

20 marks · 250 words · Answered by 5 toppers · CSE 2023–2025

Corporate GovernanceEthical Dilemmas in Government

Megha is a first-year sociology student at a reputed college in the national capital. She is originally from Tadchiroli, a tribal village in a western Indian state. Megha's family migrated to the city when she was seven years old and had not visited their village since. Though Megha has fond memories of her childhood there, she never deeply understood the customs and traditions of the region. One day, Megha expresses her wish to visit Tadchiroli. Her father agrees and asks her to inform Ratan, her paternal uncle, who still lives in the village with his family. Megha informs Ratan and travels to the village during a semester break. Upon arrival, she receives a warm welcome from Ratan and his family. Later, Ratan invites her to attend a local festival. During the event, Megha notices that her cousin Rinki is missing. Curious, she asks Ratan's wife Ratna why Rinki is not at the festival. Ratna explains that Rinki is on her period, and as per tradition, menstruating girls must stay separately in small huts built specifically for the purpose. Locally known as 'kurma ghars', they are generally located on the periphery of the village, near a river or pond. She further adds that these girls are not allowed to enter the main house or participate in any social or religious activities. Megha is taken aback. She asks whether all women follow this practice. Ratna nods and says it has been the custom for generations. Even schoolgirls stay in these huts and miss classes during their periods. Ratna admits that many in the village, including herself, never questioned the practice. The explanation unsettles Megha. She finds it hard to believe that a natural biological function leads to such exclusion. Before returning to the city, Megha observes that even educated family members seem to accept and follow these customs. The experience leaves a deep impact on her. She starts reading more about menstrual taboos and their impact on women's health, dignity, and education. As a sociology student, she recognises how such traditions are linked to patriarchy and social stigma. She begins to reflect on what she can do at her level to improve the current situation, without alienating the community or disrespecting its traditions. a. Suggest a course of action Megha can take to sensitize her village community without appearing disrespectful or confrontational. b. What ethical principles and methods should guide her actions while engaging with the community? c. How is menstruation related to human rights?

20 marks · 250 words · Answered by 5 toppers · CSE 2025

Human ValuesEmpathy and Compassion

Do you think it is ethically right for a civil servant to involve faith leaders in promoting government schemes? You are the Head of an Agency, a special purpose vehicle, responsible for overseeing the last-mile delivery of essential services and sorting out bottlenecks and grievances of the citizens within your jurisdiction. The essential services included Maternal and infant health care, nutritional support to BPL families, drinking water availability, etc. Your agency employed a staff of 15 to carry out regular official operations and handle grievances. Since the agency dealt with complaints, there was an enormous amount of public dealing daily. Sometimes the agency officials had to work beyond office hours to finish the regular office work as public dealings took away most of the office hours. The employees were unhappy doing the extra bit as they were not paid any overtime. A few of them informally raised the issue with you, but you were helpless as the agency rules didn't allow any travel or overtime allowances. You tried taking up the matter with HQ but to no avail. The work stress gradually started showing up among the staff, they became irritable with the complainants, and at times they shouted at them. Besides rudeness, the staff's language became abusive, derogatory, and sometimes casteist. You could notice that there were 4 of them in particular who were getting very abusive and discriminatory while handling grievances. As the Head, you warned them, but there was no marked change in your work attitude. To compound your problem, some of the villagers, through their Sarpanch, raised the issue of rude, disrespectful, and discriminatory behavior with your HQ. The HQ immediately instructed you to take action and create a respectful and dignified workspace. (a) What are the issues involved in the above case? (b) What are the action options available to you?

20 marks · 250 words · Answered by 4 toppers · CSE 2023–2025

Crisis Decision MakingSocial Influence and Persuasion

Do you agree that excessive use of social media and emerging AI technologies may lead to a decline in emotional regulation and moral sensitivity among adolescents? Justify your answer.

10 marks · 150 words · Answered by 4 toppers · CSE 2025

Technology and EthicsEmotional Intelligence

Patriotism encourages ethical questioning, while nationalism often suppresses it. Discuss this statement in light of the formation of political attitudes during high-pressure national events. How can individuals develop moral attitudes that balance national interest with ethical reasoning?

10 marks · 150 words · Answered by 4 toppers · CSE 2025

AttitudeSocial Influence and Persuasion

You are posted as a District Development officer in a district with a low literacy rate and poor health indicators. As you took charge, your Health Secretary had given express instructions that your priority is to improve health indicators by enhancing the delivery of healthcare services. After taking over, you traveled around the district to study and identify ways of improving healthcare services. During your field trip, you discovered that the issue was not the accessibility of services; it was something else. You found the problem was the myths, misconceptions, and malpractices that hindered the uptake of health care services. For instance, people believed that vaccines caused impotence, immunization was equivalent to birth control, using antenatal care was counterproductive to the health of the mother and baby, and so on. You realize that these beliefs were the behavioral barriers that stood in the way of health and nutrition services. And these behavioral barriers made it difficult for front-line workers to reach out. You discussed your observations with the Health Secretary, and he advised you to seek inputs from the neighboring district DDO who was doing some good work. When you met with the neighboring DDO, you learned he was experimenting with the faith leader's influence and reach to persuade people. You were unsure about roping in faith leaders to help you overcome the behavioral barriers. As a civil servant, you felt it would be a mistake to involve faith leaders in health service schemes. When you shared your apprehensions with the Secretary, he firmly instructed you to try and innovate. (a) What are the issues involved in the above case? (b) What are the advantages and disadvantages of using Faith leaders as influencers and persuaders? (c) If there are no faith leaders, what other options do you have to break behavioral barriers? (d) Do you think it is ethically right for a civil servant to involve faith leaders in promoting government schemes?

20 marks · 250 words · Answered by 4 toppers · CSE 2023–2025

Social Influence and PersuasionEthical Dilemmas in Government

How does persuasion help achieve a desired change in attitude? What are the elements of an effective persuasive approach?

10 marks · 150 words · Answered by 4 toppers · CSE 2025

Social Influence and PersuasionAttitude

Examine the ethical challenges administrators face while employing persuasion and social influence techniques to promote social and health interventions in rural India. Illustrate with suitable examples.

10 marks · 150 words · Answered by 3 toppers · CSE 2024–2025

Social Influence and PersuasionAttitude

You are the District Information Officer (DIO) responsible for managing the official social media handles of the district administration. These accounts are used to disseminate updates, engage with citizens, and provide emergency alerts. During a routine update on a COVID booster drive in a minority-dominated ward, the post attracts a barrage of comments, some hostile, some blatantly communal. Several users accuse the administration of "pampering one community." Others post hate symbols, slurs, and conspiracy theories. You immediately report the worst comments to the platform, but they remain visible for hours. Your junior team suggests turning off comments, but a senior colleague warns: "We don't want to appear like we're silencing citizens, let it run its course." The District Collector advises: "Don't escalate. The post will fade by tomorrow. Don't engage directly, we've been seen worse." The local press begins reporting the online hate as part of "growing digital communalism." Civil society activists tag the district handle, demanding action. Meanwhile, public trust is eroding, and more citizens, especially from the targeted community, have stopped engaging with the administration's page. You are seriously looking for a way to do damage control. 1. What are the ethical issues and administrative responsibilities involved in this case? 2. How should the DIO respond to this situation in a way that upholds public values and protects institutional credibility? 3. Suggest digital communication protocols that can guide public officials in handling hate speech on official platforms.

15 marks · 250 words · Answered by 3 toppers · CSE 2023–2025

Crisis Decision MakingSocial Influence and Persuasion

Do you think it is ethically right for a civil servant to involve faith leaders in promoting government schemes?

20 marks · 250 words · Answered by 3 toppers · CSE 2023–2025

Ethical Dilemmas in GovernmentCivil Service Values

As a dedicated Block Development Officer (BDO), you are highly respected by your staff and appreciated by your superiors for your constructive work. The state government has selected several villages within your jurisdiction to pilot a women's self-employment scheme utilising Information and Communication Technology (ICT). The project is to be implemented by a Non-Governmental Organization (NGO), and you have been instructed to provide logistical and other necessary support. The NGO staff commenced their work by meeting and identifying young women who appeared to be suitable candidates for training and skill development. Following identification, these young women were provided with a starter kit, which included a broadband dongle, a 10-inch tablet, and some reading material. The training began in earnest, and the selected young women exhibited great enthusiasm and eagerness to learn. Initially, the project showed promising signs of success. However, one day, village elders approached you with a request to halt the pilot scheme. They expressed concerns that the devices and online learning were corrupting the young women. They believed that the girls were merely watching videos on the tablets instead of learning. The elders suggested that vocational skills training, such as stitching or cooking, would be more beneficial than digital skills. After listening to their concerns, you assured them that you would investigate the matter. Upon inquiring with the NGO staff, they clarified that the videos being viewed were educational, and they were monitoring the trainees' browsing behaviour through backend systems to ensure appropriate usage. The NGO staff also pointed out that some village men felt excluded from the process and were attempting to dissuade the women from participating in the training sessions. As a BDO, you recognize the scheme's importance and potential benefits for the women in the villages. However, you are also aware that if the men's underlying mindset issues are not addressed promptly, the entire skill development effort could be undermined. As a committed public servant, you were determined to take some preventive action as you noticed tensions brewing among the men. (a) What the issues that you notice in the above case? (b) What are actionable options available to you? (c) Considering the feedback from the NGO staff about village men feeling left out and attempting to dissuade women from attending training sessions, what strategies would you implement to ensure their inclusion and support for the program?

20 marks · 250 words · Answered by 2 toppers · CSE 2024–2025

Ethical Dilemmas in GovernmentSocial Influence and Persuasion

While it may seem restrictive, anonymity is one of the greatest strengths of the civil services. Comment in the context of growth of social media in recent times.

10 marks · 150 words · Answered by 2 toppers · CSE 2022–2025

Civil Service ValuesImpartiality and Objectivity

Why is persuasion regarded as an important skill for civil servants? What are the key considerations that should guide persuasion in governance?

10 marks · 150 words · Answered by 2 toppers · CSE 2024–2025

Social Influence and PersuasionAttitude

You are posted as the Sub Divisional Magistrate (SDM) in a rural district where caste-based untouchability still exists in subtle and overt forms. You visit a local school during inspection and notice that Dalit children are being made to sit separately during the mid-day meal. The cooks preparing meals are also selected on caste basis. The punishments to students for the same mistakes also differ in intensity based on the student's position in the social ladder. The headmaster justifies this by saying, "It's our custom. Mixing them will create problems of impurity in the village." Later, you meet a 10-year-old Dalit boy named Ravi, who quietly says, "Madam, why are my hands dirty even when I wash them?" This sentence stays with you. You look at numerous other segregated students who seem to have internalized the social customs of discrimination. You, being a morally upright officer, want to take strong action, but the village elders, some of whom are politically powerful, urge you to "go slow" and "not disturb harmony." Meanwhile, your own junior staff appear reluctant to intervene, reflecting deeply ingrained prejudice. Moreover, trying to change customs could mean your suspension from the job or fake charges of sexual assault on you. This would also potentially result in breaking your marriage which has been fixed only recently. (a) What ethical responsibilities do you hold as an officer in transforming social attitudes? (b) How do emotional experiences like Ravi's statement impact the moral reasoning of a civil servant? (c) Suggest short-term and long-term strategies to create attitudinal change in this case.

20 marks · 250 words · Answered by 1 topper · CSE 2025

Empathy and CompassionSocial Influence and Persuasion

Legislation has often been used to bring social change. Discuss.

Answered by 1 topper · CSE 2025

Law and MoralitySocial Influence and Persuasion

"Action is a catalyst for profound shifts in attitude of an individual." How far do you agree with the statement? Give suitable examples to substantiate your answer.

10 marks · 150 words · Answered by 1 topper · CSE 2025

AttitudeSocial Influence and Persuasion

Persuasion involves deliberate efforts to shape attitudes through reasoned argument, whereas social influence often operates subtly through conformity, peer pressure, or cultural norms. Both play a critical role in decision-making and public behavior. How can civil servants ethically employ both to bring about positive behavioural change in society?

10 marks · 150 words · Answered by 1 topper · CSE 2025

Social Influence and PersuasionAttitude