Empathy and Compassion

We make a living by what we do, but we make a life by what we give. 10 (i) Highlight the importance of value of altruism for a society. (ii) Discuss the role of education in imparting such values.

10 marks · 150 words · Answered by 5 toppers · CSE 2018–2019

Human ValuesFamily, Society and Education

You are the chief executive of ABC Ltd., an automotive component manufacturing company. Until recently, all of your production plants were located in City X. However, the cost of production has risen, causing profits to decline. A number of factors have led to an increase in the production costs. First, the union representing the workers in your plant waged a successful strike resulting in increased salary and benefits. A second factor has been imposition of stringent environmental regulations. Shareholders are concerned about the declining fortunes of the company. Many of the competitors have moved their operations to less-developed cities, where the operating costs are less than in City X. ABC Ltd. is a major employer in the city where it is located, and you know that a plant closure will cause economic dislocation in the city. 20 Given the situation, answer the following questions: (a) What are the ethical issues involved in this case? (b) How can the interests of different stakeholders be reconciled in this case?

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2018

Corporate GovernanceEthical Dilemmas in Government

Value of compassion towards the weak extends the limits of operations of a public servant by introducing flexibility but dilutes the principle of objectivity. Discuss. If a conflict arises between the value of compassion and principle of objectivity, how will you deal with it as a public servant?

10 marks · 150 words · Answered by 5 toppers · CSE 2016–2018

Empathy and CompassionImpartiality and Objectivity

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. 20 (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2018

Social Influence and PersuasionAttitude

Access to quality basic services plays a critical role in enhancing individual capabilities to participate fully in the growth of the nation. (a) Discuss the statement in the context of vulnerable sections of India. (b) Analyse the challenges with regard to quality service delivery in India.

10 marks · 150 words · Answered by 5 toppers · CSE 2017–2019

Quality of Service DeliveryCorruption

A hilly state witnessed torrential rains leading to loss of life and property. Apart from the local inhabitants there were tourists stranded in large numbers. With the supply chains broken and increased demand, it was observed that local shopkeepers started selling essential goods at very high prices. With a very restricted possibility of being evacuated in the coming few days, the stranded people feel helpless. A crumbled governance infrastructure in remote areas has multiplied the extent of their agony. Given this situation, answer the following questions. 20 (a) Identify the various stakeholders in the case and give a reasoned account of their interests. Given the administrative, market and ethical perspective of viewing the situation, do you think there is a conflict in the priorities of these stakeholders? (b) Suggest ways to harmonize competing interests in order to resolve the issues, provide relief and prevent escalation of conflict.

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You are posted as a District Magistrate of a primarily rural district. Excess agricultural production has led to a continuous fall in market prices of crops in the last three years. With elections approaching soon, the opposition has decided to make this a political issue and has mobilised farmers to protest against falling prices. The protests turned violent at some point and police had to fire in self-defence, killing two people. Violence has increased since then and you yourself were attacked when you tried to pacify the protestors. The protestors have also blocked the main roads as well as railways to prevent movement of goods and people. Given the situation, answer the following questions: (a) Identify the key concerns that need to be addressed on a priority basis. (b) What steps will you take to address them?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

There is an entrenched perception in our country that the police is biased against the minority community. Why does such a perception exist? Suggest steps to bridge the police community gap.

10 marks · 150 words · Answered by 4 toppers · CSE 2017–2018

Impartiality and ObjectivityCivil Service Values

It does not take long for conflict to turn violent when deep seeded prejudices and discriminatory attitudes are not addressed. Discuss in the context of communal and caste-based violence in India. What role should the state play in this context?

10 marks · 150 words · Answered by 4 toppers · CSE 2018–2019

AttitudeSocial Influence and Persuasion

The excluded and marginalized section of society are worst hit by globalization. Take the case of Particularly Vulnerable Tribal Groups (PVTGs) like Sentinelese of Andaman & Nicobar islands; their population has reduced drastically and they are facing various other problems as well. In this context answer the following questions: (a) What are the challenges faced by PVTGs due to globalisation? (b) If you are posted as a Development Officer in such an area, what will be your priorities to reduce their vulnerabilities and ensure welfare?

20 marks · 250 words · Answered by 4 toppers · CSE 2017–2018

Empathy and CompassionCivil Service Values

You are working in the Ministry of Social Justice and Empowerment and posted in a rural area. There are many government programs being run by your Ministry under which people are given financial help after verification of the required documents. Every day you encounter some cases, in which people from weaker section are not able to avail the benefits due to faulty or insufficient documents. However, there are also some instances of people trying to forge documents, which makes verification important. What will be your approach towards cases wherein those from the weaker section are not able to avail the benefits due to insufficient documents - will you go by the rule book or exercise discretion in selected cases based on your experience. Discuss both options available to you and evaluate them.

20 marks · 250 words · Answered by 4 toppers · CSE 2017–2018

Rules versus CompassionEmpathy and Compassion

You are working as a Manager who handles critical projects in a private firm. You have recently been issued a notice by the Human Resource department that categorically highlights gender imbalance in your team and instructs you to recruit more females. Realizing the importance of this matter you decide to roll out vacancy requirements on an urgent basis and close it within a week. You receive several applications and start interviewing female candidates. However, you realize that the top four candidates are married and two of them are expecting their child. During the interviews the candidates commit on their priority for the project, till it finishes and show willingness to work from home, afterwards. What is the course of action that you will take? Explain the factors that you will take into account and justify the merits of the course of action.

20 marks · 250 words · Answered by 4 toppers · CSE 2018–2019

Corporate GovernanceEthical Dilemmas in Government

Given below are two quotations of moral thinkers/philosophers. For each of these, bring out what it means to you in the present context. 10 (a) "The greatness of a nation and its moral progress can be judged by the way its animals are treated."

10 marks · 150 words · Answered by 4 toppers · CSE 2017–2018

Environmental EthicsHuman Values

Ethical qualities of a civil servant come handy in times of a crisis. Elucidate using the example of a natural disaster.

10 marks · 150 words · Answered by 4 toppers · CSE 2017–2018

Crisis Decision MakingAptitude for Civil Service

In a district, in which you are posted as a District Magistrate, a teacher molests a child in a government run school. As the news of this crime spreads, the parents, relatives and locals gather at the school. The culprit teacher has meanwhile fled. The police arrests the Principal of the school and assure the crowd that the culprit would be arrested soon. The crowd, however, has gone berserk and begins to damage the school building. It wants immediate arrest of the culprit and is not ready to budge until he is arrested. (a) Is it correct to take the Principal into custody when he has personally not committed the crime? Support your answer with appropriate reasons. (b) What options do you have in dealing with the crowd? Enumerate the merits and demerits of each and also suggest the best possible option. (c) In the capacity of District Magistrate what would be your long term plan to prevent molestations and rapes in the schools?

20 marks · 250 words · Answered by 4 toppers · CSE 2016–2018

Crisis Decision MakingEthical Dilemmas in Government

You are the officer-in-charge responsible for monitoring allotment of foodgrains under the Public Distribution System to BPL families in a given district. A group of BPL families in the district claim that they have been denied ration from fair price shops due to non-linking of Aadhar card with their BPL cards. They remark that the government and officers concerned are not empathising with their situation and stage a silent protest. Further, the incident is also being linked to similar instances in other areas of the country where people were denied access to PDS benefits due to similar reasons. The government receives a lot of criticism for this incident on social media networks. You are now in a conundrum, as you are aware that the BPL families need to get foodgrains on time. However, as a government officer, you also need to follow the prescribed rules. Media scrutiny has further aggravated the situation and you realize you need to tread carefully. 20 Based on the information above, answer the following: (a) List the issues in the given situation that the parties involved are facing. (b) What step(s) will you take in the situation to ensure that the demands of the aggrieved persons are met without violating the rules? (c) In this context, briefly discuss how the poor in the country currently face digital exclusion and its consequence(s).

20 marks · 250 words · Answered by 3 toppers · CSE 2018–2019

Rules versus CompassionEmpathy and Compassion

We make a living by what we do, but we make a life by what we give. (i) Highlight the importance of value of altruism for a society. (ii) Discuss the role of education in imparting such values.

10 marks · 150 words · Answered by 3 toppers · CSE 2018–2020

Human ValuesFamily, Society and Education

As a concerned citizen you have been engaged with the issue of persons employed in manual scavenging. You notice that despite laws and strictures from the highest court of the land the practice of employing human labour to clean sewers continues. While the administration has to ensure the cleanliness of the urban localities, those who are employed also have to earn to sustain themselves and their families. The death of few workers recently due to asphyxiation while cleaning a septic tank has caused much consternation in your locality. You would like to engage with the situation by writing to the administration, for which you need to find an answer to the following: (a) Identify the stakeholders involved and state their conflicting interests. (b) What challenges does the administration face in curbing this social evil? (c) Enumerate the steps to deal with the problem.

20 marks · 250 words · Answered by 3 toppers · CSE 2018–2019

Empathy and CompassionEthical Dilemmas in Government

You are an undergraduate student in a leading Law University. You go with your college friend Surender to his village to attend his sister's marriage. Surender's parents are farmers and are financially very poor. They have somehow managed to send him to the university by selling their land. After interaction with the family relatives attending the marriage, you find out that the bride is not of marriagable age, which makes it a case of child marriage. The family wants early marriage of the daughter to avoid huge demands of dowry in the future. You are well aware that child marriage is illegal in India. So, you discuss the issue with your friend who says that he is helpless and can't do anything. Your friend feels that his family is already doing too much for him and he cannot argue and change his parents' decision. In this situation, what are the possible actions you can take? Evaluate the merits and demerits of each of them.

20 marks · 250 words · Answered by 2 toppers · CSE 2017–2018

Ethical Dilemmas in GovernmentRules versus Compassion

Explain the significance of the following in the context of civil service: (iii) Strength of character

10 marks · 150 words · Answered by 2 toppers · CSE 2018–2019

Aptitude for Civil ServiceImpartiality and Objectivity

You decide to take the metro to avoid traffic as you have an urgent business meeting in your office and you already are running late. In metro you find a man teasing a young woman. Before you could think of anything, the woman out of frustration gets down on next stoppage with eve-teaser still being in the metro. What would you do in such a situation? Justify your action.

20 marks · 250 words · Answered by 2 toppers · CSE 2018

Crisis Decision MakingEmpathy and Compassion

You have been appointed by Election Commission as a booth level officer to oversee the conduct of elections in a remote and under-developed area. For the preparations of elections, you have been instructed to ensure maximum voter turnout. For this, you conduct a series of meetings with the people in villages encouraging them to vote in large numbers. However, they confront you with the fact that despite so many previous elections, the promises made by representatives remain unfulfilled and even the basic necessities of livelihood are not available. As such, they are ignorant of your appeals and are subsequently not forthcoming even to listen to you, let alone giving assurances to vote. Based on this information, answer the following questions: (a) Identify the stakeholders in the situation along with their interests. (b) What are the factors that you will take into account to convince the people and ensure maximum voter turnout?

20 marks · 250 words · Answered by 2 toppers · CSE 2018

Civil Service ValuesCrisis Decision Making

You are DM of of a very poor district in the hinterland of India. It has come to your notice that manual scavenging is widely prevalent in the district even though the new law prohibits manual scavenging in any form. Upon enquiry, you have found that the number of manual scavengers has been reported to be very low, however, hundreds of dry latrines in the district depict a different picture. You have also noticed two more important trends: first, most of the manual scavengers are Dalits, and second, in many of the cases they themselves go to the houses and request the owners to clean their toilets manually, as it would provide monetary benefits. The entire district administration has been criticized by the media and there is political pressure on you to manipulate the data in a way that it shows less number of manual scavengers in the district. Based on the given information answer the following: 1. Identify the ethical issues associated with manual scavenging. 2. List the options available to you in the given case. Evaluate the merits and demerits of each. 3. Discuss some feasible steps that you can take to control this serious problem.

20 marks · 250 words · Answered by 2 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentIntegrity

You are the officer-in-charge responsible for monitoring allotment of foodgrains under the Public Distribution System to BPL families in a given district. A group of BPL families in the district claim that they have been denied ration from fair price shops due to non-linking of Aadhar card with their BPL cards. They remark that the government and officers concerned are not empathising with their situation and stage a silent protest. Further, the incident is also being linked to similar instances in other areas of the country where people were denied access to PDS benefits due to similar reasons. The government receives a lot of criticism for this incident on social media networks. You are now in a conundrum, as you are aware that the BPL families need to get foodgrains on time. However, as a government officer, you also need to follow the prescribed rules. Media scrutiny has further aggravated the situation and you realize you need to tread carefully. Based on the information above, answer the following: (a) List the issues in the given situation that the parties involved are facing. (b) What step(s) will you take in the situation to ensure that the demands of the aggrieved persons are met without violating the rules? (c) In this context, briefly discuss how the poor in the country currently face digital exclusion and its consequence(s).

20 marks · 250 words · Answered by 2 toppers · CSE 2018–2020

Rules versus CompassionEmpathy and Compassion