GS4 · 10 marks · 150 words

Emotional intelligence (EI) is increasingly regarded as essential for effective public service. Do you agree that EI enhances ethical decision-making and administrative performance, especially in high-pressure sectors such as policing or disaster response? Support your answer with a relevant example.

Answered by 3 toppers · CSE 2023–2025

Syllabus: Emotional intelligence-concepts, and their utilities and application in administration and governance.

How toppers approached it

From all 3 answers · about 190 words · 33% drew a diagram.

Opening

  • A quotation2 of 3
  • A definition1 of 3

Body

  • Points2 of 3
  • Points and prose1 of 3

Close

  • A summary2 of 3
  • No separate close1 of 3

The toppers’ answers

Raghav JhunjhunwalaAIR 4 · CSE 2025 · 188 wordsTheir whole copy

Opening · a definition

EI is the foundational quality to understand, manage and channelize the impulsive Emotions of self & others for common good.

Body · points

Role of EI in decisions and Admin. perf.

  1. Helps Administrator know about potential triggers and control arousal.
Diagram
[A bell curve graph with 'Emotions' on vertical axis and time on horizontal axis. The peak is labeled 'zen', with 'weak' on the left slope, 'over' on the right, and 'Awareness' indicated below the peak.]
  1. Helps Administrator to feel the pain of common citizen. Ex: IAS Roshan Jacob's actions praised for her compassionate approach in disaster response.
  2. Helps Administrator to better communicate & control the agitating citizenry. Ex: DCP Chetan Rathore sang jana-gana-mana to pacify violent crowd.

(4) Helps Administrator to stay away from dark sides of greed, corruption, etc Ex: Officer with EI won't indulge in corruption as he is aware what impact it'd create if family knows this.

(5) managing public affairs in tense situations like Disasters/violence, etc.

(6) lack of EQ ↳ loss of citizenry support Ex: Shajpur DM recently shouted 'Aukat kya hai tumhari' Condemnable

(7) Helps to prioritize needs of public over self.

Close · a summary

Ex: U sagayam exposed mafia in tamil nadu; command over emotions gave him strength.

Thus; while IQ gets someone hired, EQ helps them to up live the committments of the service delivery & ethical governance.

More on Emotional Intelligence

Its concepts and utilities, self-awareness and regulation, and its application in administration and governance.

All GS4 questions on Emotional Intelligence