GS4 · 10 marks · 150 words

Emotions, earlier considered as an irrational factor in decision-making, are now recognised as a critical factor of judgment. In this regard, answer the following questions: (a) How can Emotional Intelligence help in coping with the intense pressure and occupational stress faced by police officers and armed forces in discharge of their duties? (b) What are the some of the concerns in incorporating and assessment of emotional intelligence skills in public service?

Answered by 9 toppers · CSE 2017–2019

Emotional IntelligenceCivil Service Values

Syllabus: Emotional intelligence-concepts, and their utilities and application in administration and governance.

How toppers approached it

From all 9 answers · about 150 words · 11% drew a diagram.

Opening

  • A definition44%
  • No separate opening44%
  • A quotation11%

Body

  • Points78%
  • Points and prose22%

Close

  • No separate close67%
  • A summary22%
  • A way forward11%

The toppers’ answers

Junaid AhmadAIR 3 · CSE 2018 · 138 wordsTheir whole copy

Opening · a quotation

In Bhagvad Gita Krishna tells Arjun that a sthita prajna or a person who has control over his emotions will always take right decision and be happy.

Emotional Intelligence in the recent times has become an important tool. It refers to understanding, regulating and responding to one's thoughts as well as that of others.

Body · points and prose

(a) Help in coping with police officers. According to report of Prakash Singh

during JAT agitation policeman didn't show value neutrality and favoured their community people.

lack of emotional intelligence is a factor in it.

Diagram
- Police - Regulatory role: control on emotions and not to be driven by them - Developmental role: driven by emotions - e.g. peaceful protest - Poor and vulnerable

(b) Some of concerns related to it

  • Training
  • Value laden bureaucracy may misuse it many a times e.g. during emergency the administrators favoured state excess and Indira Gandhi asked for value laden bureaucracy
  • Conflict between rule of law and discretion

Close

Thus balance need to be maintained

More on Emotional Intelligence

Its concepts and utilities, self-awareness and regulation, and its application in administration and governance.

All GS4 questions on Emotional Intelligence