Gamini SinglaAIR 3 · CSE 2021 · 144 wordsTheir whole copy
Opening · a definition
Emotional intelligence refers to the ability to use one's emotions, to serve oneself and overall public good. Emotions must not be permitted to hinder one's working.
Body · points
Importance of EI among health workers
Self awareness :- To understand the sense of duty and responsibility.
To avoid panic by curbing fear, anger and other negative emotions.
Using positive emotions in decision making
Leadership qualities → Encourage the subordinates even in difficult situations
Helps one in choosing public good over personal interests. eg a doctor must overcome the fear of death to treat his Covid-19 infected patients.
Handling the crisis situation → Treatments without adequate cylinders and equipments;
Close · a way forward
Emotions of calmness, can play an important role.
It is essential to regularly train healthstaff in emotional intelligence, to be able to deal with such situations, develop emotional resilience and avoid emotional breakdown.