Quality of Service Delivery

Differentiate between administration and leadership. Highlighting the traits which characterize an effective leader, discuss the importance of leadership in ensuring effective public service delivery in a bureaucratic setup.

10 marks · 150 words · Answered by 18 toppers · CSE 2017–2019

Civil Service ValuesQuality of Service Delivery

In order to improve the bureaucratic work culture and productivity, there is a need to downsize government and privatize some of the services. Critically discuss with examples.

10 marks · 150 words · Answered by 8 toppers · CSE 2018–2019

Work CultureCivil Service Values

You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.

20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

For effective public service delivery, the need today is to move from traditional accountability mechanisms to social accountability through greater civic engagement. Discuss with examples.

10 marks · 150 words · Answered by 6 toppers · CSE 2016–2018

Transparency and InformationProbity in Governance

A Citizens' Charter sees public services through the eyes of those who use them. In this context, analyze the importance of citizen charter in making public services citizen centric.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Citizens ChartersQuality of Service Delivery

Ensuring that civil service values are recognised during the recruitment process and ensured through a code of ethics after appointment is a necessary condition of making the civil services an effective instrument of citizen centric governance. Comment.

10 marks · 150 words · Answered by 5 toppers · CSE 2018–2019

Civil Service ValuesCodes of Ethics and Conduct

What are the various components of an organization's work culture? What are key issues that need to be addressed in any organisation to create a more developmental and performance oriented culture?

10 marks · 150 words · Answered by 5 toppers · CSE 2017–2018

Work CultureQuality of Service Delivery

Access to quality basic services plays a critical role in enhancing individual capabilities to participate fully in the growth of the nation. (a) Discuss the statement in the context of vulnerable sections of India. (b) Analyse the challenges with regard to quality service delivery in India.

10 marks · 150 words · Answered by 5 toppers · CSE 2017–2019

Quality of Service DeliveryCorruption

Mr. A is a senior most member of a highly reputed company with considerable customer interface. In recent months, the business of the company has been going down. On detailed analysis, it was found that some of the functionaries of the company have impulsive nature, which has many a times led to altercations with the customers and even among themselves. This has adversely affected the work culture and sullied the image of the company in the market. He seeks your advice, as you are his friend as well as a person who understands management. 20 (a) What are the factors that you would consider in making your advice? (b) What steps will you suggest to deal with the situation that the company faces?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Corporate GovernanceWork Culture

As the District Magistrate you are posted in a district that had been infamous for girl-child marriages. The government introduced a contributory scheme two decades ago, where the government contributed the same amount as the parents, into an account, for their girl child of age 0 to 7 years. The total sum could be withdrawn only when the girl turns eighteen and is unmarried. Due to this scheme, a new pattern has emerged. All girls are married as soon as they turn eighteen and incidents of dowry have increased substantially - because the community customs require paying the sum commensurate to the age of the girl. Further, parents now tend to save money for the scheme instead of investing in girl's education. As the local administration tries to tackle the current situation it looks up to you for ideas and leadership: (a) Identify the factors which have led to such outcomes. (b) Devise a strategy, keeping in mind the multiple aspects of the situation.

20 marks · 250 words · Answered by 4 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentCivil Service Values

You are the officer-in-charge responsible for monitoring allotment of foodgrains under the Public Distribution System to BPL families in a given district. A group of BPL families in the district claim that they have been denied ration from fair price shops due to non-linking of Aadhar card with their BPL cards. They remark that the government and officers concerned are not empathising with their situation and stage a silent protest. Further, the incident is also being linked to similar instances in other areas of the country where people were denied access to PDS benefits due to similar reasons. The government receives a lot of criticism for this incident on social media networks. You are now in a conundrum, as you are aware that the BPL families need to get foodgrains on time. However, as a government officer, you also need to follow the prescribed rules. Media scrutiny has further aggravated the situation and you realize you need to tread carefully. 20 Based on the information above, answer the following: (a) List the issues in the given situation that the parties involved are facing. (b) What step(s) will you take in the situation to ensure that the demands of the aggrieved persons are met without violating the rules? (c) In this context, briefly discuss how the poor in the country currently face digital exclusion and its consequence(s).

20 marks · 250 words · Answered by 3 toppers · CSE 2018–2019

Rules versus CompassionEmpathy and Compassion

You are the Deputy Commissioner of Delhi Transport Corporation (DTC) and are given the responsibility to formulate a Citizens' Charter of the department. How should you go about it?

20 marks · 300 words · Answered by 2 toppers · CSE 2018–2021

Citizens ChartersQuality of Service Delivery