GS4 · 20 marks · 300 words
You are the Deputy Commissioner of Delhi Transport Corporation (DTC) and are given the responsibility to formulate a Citizens' Charter of the department. How should you go about it?
Answered by 2 toppers · CSE 2018–2021
Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.
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The toppers’ answers
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