Crisis Decision Making

As the administrator in-charge of your area, you are witness to the widespread food wastage in lavish parties as well as in restaurants and eateries, on one hand and people starving due to inability to ensure one square-meal a day, on the other. Realizing that it is not the scarcity of resources, but the habit of people that is causing paucity in availability of food, you decide that certain measures are needed to be taken in order to deal with the issue of starvation at the grassroot level. 20 Given the situation, answer the following questions: (a) Identify the ethical issues involved in this case. (b) What measures would you take to deal with wastage of food in your area? (c) What explains this co-existence of affluence and hunger in developing countries like India?

20 marks · 250 words · Answered by 12 toppers · CSE 2017–2019

Empathy and CompassionEthical Dilemmas in Government

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 11 toppers · CSE 2017–2019

Crisis Decision MakingAttitude

You are the SP of a district where a large number of followers of a particular sect reside. The district also hosts a large Ashram where regular gathering of the followers take place. The leader of the sect has been under the scanner of the judiciary for his involvement in illegal activities. Now the court has ordered his immediate arrest and an order pronouncing the same has been sent to you. You have been asked to comply with the orders within two days. A large number of followers, which include women and children, have already thronged the Ashram in anticipation of arrest of the leader. Intelligence units have informed about the presence of not only large stock of food and water but also ammunition, inside the Ashram. Your request urging the followers to vacate the site has failed. 20 (a) What could be the reason for people's defiance? (b) List the issues involved in the case. (c) What will be your plan of action?

20 marks · 250 words · Answered by 8 toppers · CSE 2017–2019

Crisis Decision MakingEthical Dilemmas in Government

You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.

20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

You have been appointed by Election Commission as a booth level officer to oversee the conduct of elections in a remote and under-developed area. For the preparations of elections, you have been instructed to ensure maximum voter turnout. For this, you conduct a series of meetings with the people in villages encouraging them to vote in large numbers. However, they confront you with the fact that despite so many previous elections, the promises made by representatives remain unfulfilled and even the basic necessities of livelihood are not available. As such, they are ignorant of your appeals and are subsequently not forthcoming even to listen to you, let alone giving assurances to vote. Based on this information, answer the following questions: 20 (a) Identify the stakeholders in the situation along with their interests. (b) What are the factors that you will take into account to convince the people and ensure maximum voter turnout?

20 marks · 250 words · Answered by 6 toppers · CSE 2018–2019

Social Influence and PersuasionCrisis Decision Making

You are waiting in your car for your turn at a toll tax booth. You suddenly witness some men heckling and manhandling the toll booth operator and vandalising the property at the toll booth. They are accompanying a local politician who was passing through. Disgruntled with the fact that they were asked to pay the toll, they began to argue that the toll is too high and the public is being exploited by charging an unreasonable toll fee. At the same time they are also warning others against paying the toll fee. However, the other people around you are keeping with themselves, without anyone coming forward to intervene. While you also felt that the toll was quite high, you believe that this is not the right thing to do. (a) Bring out the ethical issues in the case above. (b) What accounts for such an overt display of hooliganism in our country. (c) What is the course of action that you would take? Justify with appropriate reasons.

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentCivil Service Values

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. 20 (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2018

Social Influence and PersuasionAttitude

While stampedes and mishaps due to overcrowding have led to loss of lives on multiple occasions, it remains an issue discussed only when there is a tragedy. Recently you were assigned the responsibility of conducting a mela around a revered religious place, which attracts millions of devotees. Every year the numbers have been increasing and this year due to certain celestial alignments the crowd is expected to be unprecedented. In the previous year the officer in charge was criticised and transferred over allegations of hurting religious sensitivities by restricting access to the religious place. You have three months to prepare for the mela. (a) Identify the key areas you would focus on? (b) What are the challenges that you foresee? (c) How do you propose to overcome them?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You are the manager of a small hotel which maintains high standards of ethics in dealing with its customers. One day a person comes to your hotel and enquires about booking a room at your hotel. However, due to peak season, all rooms were already booked and hence the staff politely informed him about the unavailability. The person, however, was adamant and took this as a personal insult and started misbehaving with the staff present at the counter. Citing his political connection he also threatened the staff of severe consequences. Next day the person lodged a frivolous complaint with the police under the stringent SC/ST act. In his complaint he accused you and your staff of insulting him deliberately on the basis of his caste. He insisted further that he was denied a room at your hotel due to the caste he belongs to. 1. What are the options available to you? 2. Evaluate each of these options and choose the option which you would adopt, giving reasons.

20 marks · 250 words · Answered by 5 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

A hilly state witnessed torrential rains leading to loss of life and property. Apart from the local inhabitants there were tourists stranded in large numbers. With the supply chains broken and increased demand, it was observed that local shopkeepers started selling essential goods at very high prices. With a very restricted possibility of being evacuated in the coming few days, the stranded people feel helpless. A crumbled governance infrastructure in remote areas has multiplied the extent of their agony. Given this situation, answer the following questions. 20 (a) Identify the various stakeholders in the case and give a reasoned account of their interests. Given the administrative, market and ethical perspective of viewing the situation, do you think there is a conflict in the priorities of these stakeholders? (b) Suggest ways to harmonize competing interests in order to resolve the issues, provide relief and prevent escalation of conflict.

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You have recently been promoted as a Branch Manager in a Public Sector Bank. The bank is battling high NPAs and mounting losses. You have been assigned a very high target of loans by the higher management for the current quarter. Your career prospects also depend on your performance in critical times. Few days back you rejected a loan application for a huge sum based on detailed analysis. Today you got a call from the Regional Manager to approve the loan quickly. On your reluctance to approve, he hints that the loan is sought by a person well connected in the finance ministry and that a refusal will have consequences for everyone in the approval chain. You are now in a tough spot. Based on the given information, answer the following questions: (a) Bring out the ethical issues in the case above. (b) What are the consequences of agreeing to the demands of the senior in the given case. Assess which of them are meritorious and which are not. (c) Suggest institutional reforms that can result in non-punishment of honest feedback.

20 marks · 250 words · Answered by 5 toppers · CSE 2018

Ethical Dilemmas in GovernmentCrisis Decision Making

You are posted as a District Magistrate of a primarily rural district. Excess agricultural production has led to a continuous fall in market prices of crops in the last three years. With elections approaching soon, the opposition has decided to make this a political issue and has mobilised farmers to protest against falling prices. The protests turned violent at some point and police had to fire in self-defence, killing two people. Violence has increased since then and you yourself were attacked when you tried to pacify the protestors. The protestors have also blocked the main roads as well as railways to prevent movement of goods and people. Given the situation, answer the following questions: (a) Identify the key concerns that need to be addressed on a priority basis. (b) What steps will you take to address them?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

As the District Magistrate you are posted in a district that had been infamous for girl-child marriages. The government introduced a contributory scheme two decades ago, where the government contributed the same amount as the parents, into an account, for their girl child of age 0 to 7 years. The total sum could be withdrawn only when the girl turns eighteen and is unmarried. Due to this scheme, a new pattern has emerged. All girls are married as soon as they turn eighteen and incidents of dowry have increased substantially - because the community customs require paying the sum commensurate to the age of the girl. Further, parents now tend to save money for the scheme instead of investing in girl's education. As the local administration tries to tackle the current situation it looks up to you for ideas and leadership: (a) Identify the factors which have led to such outcomes. (b) Devise a strategy, keeping in mind the multiple aspects of the situation.

20 marks · 250 words · Answered by 4 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentCivil Service Values

You are a manager in a sales firm. Mr. A and Mr. B are two juniors working under you. Mr. A is a hardworking person who completes his work before time and hardly takes a leave. His work is meticulous and you have never received any complaint about his work. However, in your personal meetings with Mr. A, you realized that he kept to himself and spoke only when required. You received similar feedbacks from his colleagues as well. Mr. B is not as hard working and completes his work at the very last moment. You also come to know that using his rapport with his colleagues he gets his work done by them. In your meetings with him, he comes across as a confident person but lacking in sincerity. Both are expecting promotion this year, but you can promote only one of them as you have only one vacant position. In this context, answer the following questions: (a) Discuss the merits and demerits of choosing one amongst the two for promotion. (b) Based on your evaluation, whom will you choose for the job? (c) What steps will you take to keep all the employees motivated who did not get promotion on expected lines?

20 marks · 250 words · Answered by 4 toppers · CSE 2017–2018

Civil Service ValuesWork Culture

Ethical qualities of a civil servant come handy in times of a crisis. Elucidate using the example of a natural disaster.

10 marks · 150 words · Answered by 4 toppers · CSE 2017–2018

Crisis Decision MakingAptitude for Civil Service

In a district, in which you are posted as a District Magistrate, a teacher molests a child in a government run school. As the news of this crime spreads, the parents, relatives and locals gather at the school. The culprit teacher has meanwhile fled. The police arrests the Principal of the school and assure the crowd that the culprit would be arrested soon. The crowd, however, has gone berserk and begins to damage the school building. It wants immediate arrest of the culprit and is not ready to budge until he is arrested. (a) Is it correct to take the Principal into custody when he has personally not committed the crime? Support your answer with appropriate reasons. (b) What options do you have in dealing with the crowd? Enumerate the merits and demerits of each and also suggest the best possible option. (c) In the capacity of District Magistrate what would be your long term plan to prevent molestations and rapes in the schools?

20 marks · 250 words · Answered by 4 toppers · CSE 2016–2018

Crisis Decision MakingEthical Dilemmas in Government

The International Money Bank has granted loan to the government to construct ten dams. The dams would provide water for irrigation of crops, control floods in some parts of your district, and supply drinking water to numerous towns and cities. Seven of these dams are to be constructed in areas of high ecological value occupied by native groups who are challenging the government. The native groups, who oppose the construction of the dams, represent a minority compared to the multiple towns and cities which would benefit from the dams. Nevertheless, it should be taken under consideration that the natives consider the forests as their own. Also, their distinctive life style and culture is intimately related to the existence of these natural areas. It has been noted that the forests also have a very high ecological value. If this project is completed, their land would submerge and the natives would have to be relocated. The International Money Bank is aware of this yet it has granted the loan. You are the District Magistrate of this district. Every day protests and demonstrations are happening in your office. The government has given you the responsibility to manage the situation. What are the various options available to you. Evaluate all of them and suggest the best course of action, giving reasons for it.

20 marks · 250 words · Answered by 3 toppers · CSE 2016–2018

Environmental EthicsCrisis Decision Making

You have recently been appointed as the District Collector of an impoverished district, which has been witnessing drought for the last couple of years. Corruption at lower levels of bureaucracy has further aggravated the situation. The district also faces the problem of diminishing resources of drinking water. Despite, the gravity of the problem, the response from the central and the state government is lackadaisical. Moreover, the media coverage of the problem is also dismal. To make matters worse, the younger members of the community are migrating in search of work to the urban areas without much success, leaving the elders, women, and children behind to fend for themselves. (a) As the District Collector what would be your priorities for solving the problem? (b) How would you tackle the situation? (c) What long term measures would you take to prevent the future recurrence of the problem?

20 marks · 250 words · Answered by 2 toppers · CSE 2017–2018

Crisis Decision MakingCorruption

You decide to take the metro to avoid traffic as you have an urgent business meeting in your office and you already are running late. In metro you find a man teasing a young woman. Before you could think of anything, the woman out of frustration gets down on next stoppage with eve-teaser still being in the metro. What would you do in such a situation? Justify your action.

20 marks · 250 words · Answered by 2 toppers · CSE 2018

Crisis Decision MakingEmpathy and Compassion

You have been appointed by Election Commission as a booth level officer to oversee the conduct of elections in a remote and under-developed area. For the preparations of elections, you have been instructed to ensure maximum voter turnout. For this, you conduct a series of meetings with the people in villages encouraging them to vote in large numbers. However, they confront you with the fact that despite so many previous elections, the promises made by representatives remain unfulfilled and even the basic necessities of livelihood are not available. As such, they are ignorant of your appeals and are subsequently not forthcoming even to listen to you, let alone giving assurances to vote. Based on this information, answer the following questions: (a) Identify the stakeholders in the situation along with their interests. (b) What are the factors that you will take into account to convince the people and ensure maximum voter turnout?

20 marks · 250 words · Answered by 2 toppers · CSE 2018

Civil Service ValuesCrisis Decision Making

An extensive forest fire near the town has taken the following into its flames; 2. House of Collector – With collector inside 4. An Old Age Home You as the chief of fire control authority of the district notice that only one functional fire brigade is available which cannot attend fires of all the places at a time. What would be your decision in such a case and why? Give Justifications.

20 marks · 300 words · Answered by 1 topper · CSE 2018

Crisis Decision MakingEmpathy and Compassion

You have been recently posted as Superintendent of Police of a district which has a famous temple. Shortly thereafter you found that there is considerable tension in your district on the issue of allowing entry of women in the temple. The women were trying to break the allegedly 400-year-old tradition of the temple, which banned women from entering its inner sanctum. Recently a 350-strong group of women was stopped by the the temple administration from entering the temple. This led to a scuffle wherein few women participating in the protest were manhandled. There is a pressure on you from local politicians who want you to prevent any such forced entry as elections are approaching. (a) Do you think there is a dichotomy between progressive values guaranteed to women by the Constitution and regressive traditions which continue in the garb of religion? How can this dichotomy be resolved? (b) How would you manage the law and order situation created by the forced entry? (c) How would you manage and mould patriarchal attitude of the temple administrators and male elders to ensure harmony.

20 marks · 250 words · Answered by 1 topper · CSE 2018

Crisis Decision MakingSocial Influence and Persuasion

You are an undergraduate student in a leading Law University. You go with your college friend Surender to his village to attend his sister's marriage. Surender's parents are farmers and are financially very poor. They have somehow managed to send him to the university by selling their land. After interaction with the relatives attending the marriage, you find out that the bride is not of marriagable age, which makes it a case of child marraige. The family wants early marriage of the daughter to avoid huge demands of dowry in the future. You are well aware that child marriage is illegal in India. So, you discuss the issue with your friend who says that he is helpless and can't do anything. Your friend feels that his family is already doing too much for him and he cannot argue and change his parents' decision. In this situation, what are the possible actions you can take? Evaluate the merits and demerits of each of them.

20 marks · 250 words · Answered by 1 topper · CSE 2018

Crisis Decision MakingRules versus Compassion

Discuss the role of emotional intelligence for a public servant in crisis management. Give suitable examples.

10 marks · 150 words · Answered by 1 topper · CSE 2018

Emotional IntelligenceCrisis Decision Making