Civil Service Values

You are posted as the Sub-Divisional Magistrate (SDM) in a district. As the SDM it is your responsibility to conduct interviews and select a candidate for the post of an ASHA worker in the district. On the day you are conducting the interviews, you are approached by the MLA of the local constituency who asks you to choose a particular lady for this position by overlooking the other candidates. On checking her documents you find that she is eligible in all respects. The MLA implores that she should be given the post on compassionate grounds as her husband was a soldier who was martyred in a war. Some of the options to handle the situation could be as follows: (a) Ignore the MLA and proceed with the process of selection. (b) Speak to your superior and seek his guidance on the matter. (c) Appoint the lady to the post as it is a compassionate appointment. Also suggest other possible options. Evaluate each of these options and suggest the best course of action, giving reasons for it.

20 marks · 250 words · Answered by 7 toppers · CSE 2017–2019

Pressure and LoyaltyCivil Service Values

You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.

20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

Bring out the significance of probity in public life. What are the requisites for ensuring probity in governance? Pointing out the key concerns in India in this context, suggest certain remedial measures.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Probity in GovernanceAccountability and Ethical Governance

Compassion should never be considered as weakness, but rather as an essential element for providing a congenial administrative working environment. Discuss.

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

Empathy and CompassionCivil Service Values

Given below are two quotations of moral thinkers/ philosophers. For each of these, bring out what it means to you in the present context. (a) "Silence becomes cowardice when occasion demands speaking out the whole truth and acting accordingly" - Mahatma Gandhi.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Indian ThinkersIntegrity

There is a difference between what a person has a right to do and what the right thing to do is and often there is a conflict between these two. (a) Illustrate with examples the ethical issues that can arise because of such a conflict. (b) How does this conflict play out if someone wants to protest against injustice?

10 marks · 150 words · Answered by 6 toppers · CSE 2017–2019

Law and MoralityDimensions of Ethics

You are an honest and responsible civil servant. You often observe the following: (a) If one wants to remain effective and powerful to create impact on the lives of people, one should remain loyal to those in power. (b) Following ethical means may not be practical and effective at all times. (c) Petty corruption expedites the service delivery. Examine the above statements with their merits and demerits.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2023

Ethical Dilemmas in GovernmentCivil Service Values

Nolan Committee provides for one of the most comprehensive statements of what constitutes ethical standards for holders of public office. Elaborate.

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

Civil Service ValuesProbity in Governance

Explain the significance of the following in the context of civil service: 10 (iii) Strength of character

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2020

Aptitude for Civil ServiceCivil Service Values

What does 'public service' means to you? Describe the various ways in which one can serve the public. Does one necessarily serve the public better by entering the civil services? Justify your stand.

10 marks · 150 words · Answered by 6 toppers · CSE 2017–2019

Probity in GovernanceDedication to Public Service

You have been appointed by Election Commission as a booth level officer to oversee the conduct of elections in a remote and under-developed area. For the preparations of elections, you have been instructed to ensure maximum voter turnout. For this, you conduct a series of meetings with the people in villages encouraging them to vote in large numbers. However, they confront you with the fact that despite so many previous elections, the promises made by representatives remain unfulfilled and even the basic necessities of livelihood are not available. As such, they are ignorant of your appeals and are subsequently not forthcoming even to listen to you, let alone giving assurances to vote. Based on this information, answer the following questions: 20 (a) Identify the stakeholders in the situation along with their interests. (b) What are the factors that you will take into account to convince the people and ensure maximum voter turnout?

20 marks · 250 words · Answered by 6 toppers · CSE 2018–2019

Social Influence and PersuasionCrisis Decision Making

Explain what you understand by the following values and discuss their importance for civil services:

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

Aptitude for Civil ServiceCivil Service Values

Corruption distorts not only functioning of the Government in India but business and corporate activities as well. Explain and discuss how the state can effectively deal with deficit of ethics in the private sector.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Corporate GovernanceCorruption

Explain with examples how emotional intelligence increases the effectiveness of leadership skills in a civil servant.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Emotional IntelligenceCivil Service Values

While some ethical approaches consider an action to be ethical based on results, other focus on means. Taking the example of Indian bureaucracy compare and examine how these approaches have played out for the benefit of citizens.

10 marks · 150 words · Answered by 6 toppers · CSE 2018–2019

Ethical TheoriesEthical Dilemmas in Government

You have been recently appointed as the head of tourism department of a state in India that has many places of great historical importance. In the past few years, the state has witnessed a decrease in tourist inflow. Upon enquiry, you come to know that this decrease is largely attributed to the influence of touts and harassment of tourists, including unwanted advances and grossly overcharging them for various services. You also did a quick search about your state on leading travel advisory websites and found that it has earned a dubious reputation for being particularly unsafe for women tourists. Given the situation, answer the following: (a) Do you think that such a state of affairs can be attributed to insensitivity prevailing in the society? How can the community be made more sensitive towards tourists? (b) Suggest some measures to make a quick turnaround in terms of reputation, employment generation and rebuild the reputation of the state as a safe haven for tourists.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021

Civil Service ValuesCrisis Decision Making

You, the chairperson of a State Public Service Commission (SPSC), come to know that there were instances of rampant cheating in a competitive exam conducted recently by the SPSC. Your daughter, who also appeared in this exam and is confident of clearing it corroborates the same. However, she denies engaging in any such activity herself. Whatever decision the Commission takes is bound to affect the career of a large number of candidates who appeared in the exam, including your own daughter. (a) Identify the different stakeholders and their interests in the case above. (b) Enumerate the options you have to handle the current situation. What will be your choice and why? (c) Suggest measures that you would take to make sure that a similar situation does not arise in future.

20 marks · 250 words · Answered by 6 toppers · CSE 2018–2019

Conflict of InterestEthical Dilemmas in Government

"Law should be so succinct that it can be carried in the pocket of the coat and it should be so simple that it can be understood by a peasant." Discuss.

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

Law and MoralityProbity in Governance

The mind of the superior man is conversant with righteousness; the mind of the mean man is conversant with gain. Confucius.

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

World ThinkersHuman Values

You are posted as Superintendent of Police (SP) in a district, which has a bustling market in the district headquarters with a high footfall. The area has traditionally been occupied by street vendors and hawkers. They form an intrinsic part of the market system in the area and derive their livelihood from it. Recently, you got reports that the policemen posted in the area harass the hawkers and also extort 'hafta' - a weekly bribe - from them despite complying with the laws. It has been brought to your notice that while those who comply with this arrangement are allowed to carry on with their daily operations, those who do not are being evicted from the market area. In the process of eviction, they are even physically assaulted and their saleable items are often confiscated and destroyed. As a result, some street vendors have been staging protests against the local administration in the market and have blocked the normal market passage. They have also threatened to intensify their protest over a period of time. The local police, however, has been in denial of any such wrong doings and argue that they are merely removing illegal encroachments, which were causing traffic jam in the area. In this situation, answer the following: (a) Mention the stakeholders and ethical issues involved in the case. (b) As the Superintendent of Police, what course of action would you adopt for diffusing the tensions in the area? Also, suggest some policy recommendations, which will help resolve the issues in the long-term.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021

CorruptionEthical Dilemmas in Government

Impersonal management, a characteristic feature of a Weberian bureaucracy, develops over time into indifference, especially with regard to weaker sections of the society. Critically discuss.

10 marks · 150 words · Answered by 6 toppers · CSE 2019–2023

Civil Service ValuesImpartiality and Objectivity

Recently you were posted as a District Magistrate of a predominantly agricultural district, which has been one of the best performers in agriculture since the last decade. In one of your field visits, you find that the large landowners, who are a socially, politically and economically powerful group, employ domestic helps and agriculture labour who are informally tied to them and have been working there since generations. In return, these workers are provided basic amenities like food and shelter apart from some money. However, you do sense a violation of basic human rights in this situation. In light of the above case, answer the following questions: (a) Identify the stakeholders, their interests and ethical issues involved in the case. (b) How does denial of choice amount to violation of human rights? (c) What course of action would you take? Give reasons.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2023

Empathy and CompassionEthical Dilemmas in Government

You are working as a senior doctor in the oncology department of a super specialty hospital located in Delhi. While accessing the quotations from reputed pharmaceutical companies to hospitals, you unearth a nexus between pharma firms and the hospital administration. You get to know that they are hand-in glove with each other and trying to fleece cancer patients by selling drugs at exorbitant prices, even though low cost alternative drugs are available in the market. Being the head of Alliance of Doctors for Ethical Healthcare, who is working against the arbitrary price regime of life saving drugs, you get a chance to represent your case before the Health Minister of your state. However, certain other doctors of the Alliance have asked you to present a distorted reality in front of the Minister since they are obtaining pecuniary benefits from such a scheme of nexus, which would cease if the nexus gets exposed. 20 (a) Identify the main stakeholders and ethical issues involved. (b) Analyse the possible solutions for addressing the issues. (c) What would be your final course of action and why?

20 marks · 250 words · Answered by 6 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentConflict of Interest

Ensuring that civil service values are recognised during the recruitment process and ensured through a code of ethics after appointment is a necessary condition of making the civil services an effective instrument of citizen centric governance. Comment.

10 marks · 150 words · Answered by 5 toppers · CSE 2018–2019

Civil Service ValuesCodes of Ethics and Conduct