Akshat JainAIR 2 · CSE 2018 · 93 wordsTheir whole copy
Opening · a definition
Emotional intelligence refers to the capacity to understand and manage one's own emotions and that of others.
Body · points
Use in leadership
Performance management e.g. A leader can understand the reasons for poor performance of his colleagues, and help him.
Building peer relationships e.g. Understanding emotional distress of your peers.
Enhanced conflict resolution e.g. solving problems like citizen protests, bandhs etc by better empathising with their cause.
Work-family life balance
Conducive work culture and thereby better team spirit and productivity.
Close · a summary
Thus EI is of immense significance in public duty.