Explain the significance of the following in the context of civil service: 10 (iii) Strength of character

i) Public Trust - It refers to the faith shown by the public towards the administration. It is developed when the civil servants fulfil their duties in a time bound manner, show empathy and compassion and execute their duty honestly. e.g. T. Seshan's reforms within the Election Commission have generated public trust in the body, that it will conduct free and fair elections.

ii) Objectivity - It refers to making decisions on the basis of facts not feelings. It helps civil servants to serve with impartiality and non-partisanship.

iii) Strength of character - A civil servant with this attribute will maintain his integrity even in difficult times. It gives him/her the courage to stand by what is morally correct.

iv) Empathy - A civil servant must understand the feelings of the citizens from their frame of reference. In this way, he/she can understand their concerns, needs and aspirations, and thus serve more efficiently. e.g. If a officer can empathize with tribals, he can understand why proper FRA implementation is so necessary.

v) Selflessness - A civil servant must function to his full capability without having any selfish motive. Only a selfless officer can uphold the constitutional mandate of ensuring the dignity of individual.