Emotional Intelligence is part nature and part nurture. Explaining the statement, discuss how emotional intelligence of civil servants can be enhanced.

(i) enhance organisational performance (ii) promote social capital (iii) imbibe a culture of inclusivity & openness.

Development of Emotional Intelligence can be through → Social Conditioning (nurture) → inherent traits & character (nature)

Nurture → Family & parents help imbibe the feelings of understanding important facets of life, learning tolerance & being receptive of other views points. This helps in nurturing the elements of self-regulation, and

relationship management. and

eg The way a mother handles the request of a child by soothing whereas the father may be little strict. Thus they show management skills which a child can learn.

NATURE - Empathy is an integral component of EI. It is a natural disposition of a person and is hard to cultivate from outside. Similarly, Temperament is innate and it can affect the EI skills of a leader in an organisation.

CIVIL SERVANTS - Trainings & Communication is critical to inculcate EI skills such as

→ leadership training → setting goals & achieving it to increase confidence → communication skills trainings → pressure-situation training → Peer group activities → Exposure to real life scenarios to learn by experience