Question 1(a) · 10 marks · 59 words written
Opening · a definition
Cultural sensitivity means that the people understands that there is diversity among people in terms of religion, beliefs, etc and this needs to be respected.
Body · points and prose
Cultural sensitivity can be helpful in following ways.
Individual
-> increases the tolerance and pluralistic values
-> develop respect for each individual
-> understands society from different perspectives. Broaden the horizon of information
Organisation
-> different people different values and hence understanding it develops healthy work culture
-> Values of different people can be used for the benefit of organisation. They present viewpoints of different stakeholders
-> enhance efficiency and productivity as work allocated keeping in mind the values of people.
Close · a way forward
Thus, we see that cultural sensitivity is important and thus there is a need to develop it through sensitivity training, cultural exchange programmes, increased interaction, etc.