Question 1 · 10 marks · 197 words written
Opening · a constitutional or legal provision
The Second Administrative Reforms Commission had recommended drafting a public service code with values like empathy and impartiality.
Body · points
- Efficiency - speed and quality of public service delivery eg public distribution system helps uplift poorest of the poor.
- Efficient governance ensures ease of doing business, aiding investment to boost growth.
- Efficient governance builds goodwill for goverments among citizens.
- Impartiality - An impartial civil servant will not discriminate between ruling party and opposition's constituencies during governance.
- An impartial civil servant has no
favourits in his organization, reducing risk of jealousy and rivalry derailing an organisation
Empathy - For citizens who have lost everything due to natural disasters, a civil servant expressing empathy means a lot. • Empathy drives civil servants to go beyond the call of duty eg. Kozhikode Collector Prashant Nair's 'Operation Sulaimani' to distribute leftover food from hotels among the homeless.
Incorruptibility - It is key to efficient execution of government services like recruitment and award of contracts. • The reputation of honest bureaucrats like Ashok Khemka helps reduce trust deficit between the civil services and citizens.
Way forward - Extensive emphasis on value inculcation during training of civil servants.
Close · a way forward
None written.