Crisis Decision Making

You are posted as a District Magistrate in a Left Wing Extremism (LWE) affected district. The district has witnessed many instances of violence by the naxalites in the past. It has been observed that instances of violence increase as the elections approach. You, as a Returning Officer, are responsible for the smooth conduct of elections. Soon after the announcement of elections, the naxalites gave a call for their boycott and have been threatening people to stay away from them. The people of the district are eager to exercise their voting rights but are scared of the impending acts of violence. Further, with threat to their lives and a low expected turnout, the other electoral officers are also reluctant to go to these areas. In this context, answer the following: (a) Identify the civil service values that are crucial for working in such adversities. (b) Suggest a plan of action to ensure the conduct of free and fair elections in such a situation.

20 marks · 250 words · Answered by 13 toppers · CSE 2019–2022

Crisis Decision MakingCivil Service Values

As the administrator in-charge of your area, you are witness to the widespread food wastage in lavish parties as well as in restaurants and eateries, on one hand and people starving due to inability to ensure one square-meal a day, on the other. Realizing that it is not the scarcity of resources, but the habit of people that is causing paucity in availability of food, you decide that certain measures are needed to be taken in order to deal with the issue of starvation at the grassroot level. 20 Given the situation, answer the following questions: (a) Identify the ethical issues involved in this case. (b) What measures would you take to deal with wastage of food in your area? (c) What explains this co-existence of affluence and hunger in developing countries like India?

20 marks · 250 words · Answered by 12 toppers · CSE 2017–2019

Empathy and CompassionEthical Dilemmas in Government

You are posted as the Superintendent of Police (SP) in a district of a state where alcohol prohibition has been imposed recently. The District Excise department has conducted many raids and seized liquor in large quantities, for which it has received state-wide public appreciation. A few months later reports surface in the media that in this district, hundreds of seized bottles of illicit liquor are missing from the government malkhanas or stores. As a result, the government is left red-faced. You are asked by the DM, who is the overall in-charge of the district excise setup, to investigate the matter. Upon investigation, you unearth a nexus of politicians and government officials who smuggled seized liquor and sold it through spurious means both inside and outside the state. In this context, evaluate these options: 1. Report your findings to the DM and seek instructions for further actions, stating clearly the criminal offences committed prima facie. 2. Charge all accused under legal provisions and let the law take its own course. 3. Being aware of the seriousness of the matter, discretely put the detailed investigation report in the public domain and expose the nexus. Also, suggest, without restricting yourself to the given options, the final course of action that you would prefer.

20 marks · 250 words · Answered by 12 toppers · CSE 2019–2022

CorruptionEthical Dilemmas in Government

You have recently been posted as a District Labour Officer in a state, which derives a substantial revenue from tourism. You come to know that a big hotel in the area has not been paying wages as per the Minimum Wages Act. The hotel owner is a powerful local leader having contacts with many influential officials of the state. You have the power to take sou-moto cognizance of such violations and accordingly you initiate a preliminary enquiry into the matter. However, no worker is willing to come forward to lodge a formal complaint because they fear loss of employment. Meanwhile, your action has attracted notice of the higher authorities, and you are advised to drop the matter altogether. You are deeply concerned about the situation as it involves not only violation of the Minimum Wages Act but also denial of basic human rights of the worker. (a) Identify the issues involved in the given case. (b) Consider the options given below: 1. Follow the informal advise of the higher authorities. 2. Convince the owner of the hotel to take note of these violations and take appropriate remedial measures. 3. Submit a detailed report on the matter highlighting violations of workers’ rights and seek formal directions from the competent authority. 4. Serve a notice to the hotel owner and initiate action as per your powers under the Minimum Wages Act. Evaluate the merits and demerits of each of these options and suggest your preferred course of action, giving reasons.

20 marks · 250 words · Answered by 11 toppers · CSE 2019–2022

Ethical Dilemmas in GovernmentCrisis Decision Making

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 11 toppers · CSE 2017–2019

Crisis Decision MakingAttitude

You are the SP of a district where a large number of followers of a particular sect reside. The district also hosts a large Ashram where regular gathering of the followers take place. The leader of the sect has been under the scanner of the judiciary for his involvement in illegal activities. Now the court has ordered his immediate arrest and an order pronouncing the same has been sent to you. You have been asked to comply with the orders within two days. A large number of followers, which include women and children, have already thronged the Ashram in anticipation of arrest of the leader. Intelligence units have informed about the presence of not only large stock of food and water but also ammunition, inside the Ashram. Your request urging the followers to vacate the site has failed. 20 (a) What could be the reason for people's defiance? (b) List the issues involved in the case. (c) What will be your plan of action?

20 marks · 250 words · Answered by 8 toppers · CSE 2017–2019

Crisis Decision MakingEthical Dilemmas in Government

A private company has proposed a large-scale hydel power project to tap the potential of a fast-flowing river in a state predominantly occupied by indigenous tribal groups. The state is backward and badly needs funds for socio-economic development. The state government is deliberating on the issue and is yet to take a final decision on the matter. While the project is expected to generate substantial revenue and employment, it will submerge the surrounding areas eventually displacing the tribals. Another issue of concern is that the tribal community regards this land and the river as sacred and integral to their cultural heritage. Thus, the tribals are not in favour of going ahead with the project and are already protesting against it. Their leader has threatened to initiate a hunger strike if the government goes ahead with the project. This has caught the attention of the mainstream media and social activists. Based on the information given above, answer the following: (a) Identify the stakeholders involved in the case and their respective interests. (b) Keeping in mind the issues involved, how can differing interests be reconciled for ensuring sustainable development in the area?

20 marks · 250 words · Answered by 7 toppers · CSE 2019–2021

Environmental EthicsEthical Dilemmas in Government

You are posted as the Sub-Divisional Magistrate (SDM) in a district. As the SDM it is your responsibility to conduct interviews and select a candidate for the post of an ASHA worker in the district. On the day you are conducting the interviews, you are approached by the MLA of the local constituency who asks you to choose a particular lady for this position by overlooking the other candidates. On checking her documents you find that she is eligible in all respects. The MLA implores that she should be given the post on compassionate grounds as her husband was a soldier who was martyred in a war. Some of the options to handle the situation could be as follows: (a) Ignore the MLA and proceed with the process of selection. (b) Speak to your superior and seek his guidance on the matter. (c) Appoint the lady to the post as it is a compassionate appointment. Also suggest other possible options. Evaluate each of these options and suggest the best course of action, giving reasons for it.

20 marks · 250 words · Answered by 7 toppers · CSE 2017–2019

Pressure and LoyaltyCivil Service Values

You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.

20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

You have been appointed by Election Commission as a booth level officer to oversee the conduct of elections in a remote and under-developed area. For the preparations of elections, you have been instructed to ensure maximum voter turnout. For this, you conduct a series of meetings with the people in villages encouraging them to vote in large numbers. However, they confront you with the fact that despite so many previous elections, the promises made by representatives remain unfulfilled and even the basic necessities of livelihood are not available. As such, they are ignorant of your appeals and are subsequently not forthcoming even to listen to you, let alone giving assurances to vote. Based on this information, answer the following questions: 20 (a) Identify the stakeholders in the situation along with their interests. (b) What are the factors that you will take into account to convince the people and ensure maximum voter turnout?

20 marks · 250 words · Answered by 6 toppers · CSE 2018–2019

Social Influence and PersuasionCrisis Decision Making

You have been recently appointed as the head of tourism department of a state in India that has many places of great historical importance. In the past few years, the state has witnessed a decrease in tourist inflow. Upon enquiry, you come to know that this decrease is largely attributed to the influence of touts and harassment of tourists, including unwanted advances and grossly overcharging them for various services. You also did a quick search about your state on leading travel advisory websites and found that it has earned a dubious reputation for being particularly unsafe for women tourists. Given the situation, answer the following: (a) Do you think that such a state of affairs can be attributed to insensitivity prevailing in the society? How can the community be made more sensitive towards tourists? (b) Suggest some measures to make a quick turnaround in terms of reputation, employment generation and rebuild the reputation of the state as a safe haven for tourists.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021

Civil Service ValuesCrisis Decision Making

Many coal mines in a district subject the workers to inhuman working conditions with little safety measures in place. As such, there have been several accidents and many workers have died in the past. In recognition of a recent accident where fifteen workers were trapped and died, the National Green Tribunal has ordered for closure of all such mines. Some of them have shut down, but many still continue to operate by getting an exception from the government, sometimes using the unholy nexus of politicians-miners-bureaucrats. In absence of alternative employment, the locals have no other choice but to work in mines. The mine owners are in-fact inciting the workers to protest to simultaneously put a pressure on the state to completely overturn the ban. As a District Magistrate of this district, you have been asked by the State government to prepare a report on this issue and give recommendations to resolve it. In this regard, answer the following questions: (a) Identify the interests of State and analyse whether there may be a conflict amongst them? (b) Given that economic growth is often achieved with a large human cost, identify the principles and strategies which could be used in the given case to achieve desirable outcomes.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2023

Ethical Dilemmas in GovernmentCrisis Decision Making

You are waiting in your car for your turn at a toll tax booth. You suddenly witness some men heckling and manhandling the toll booth operator and vandalising the property at the toll booth. They are accompanying a local politician who was passing through. Disgruntled with the fact that they were asked to pay the toll, they began to argue that the toll is too high and the public is being exploited by charging an unreasonable toll fee. At the same time they are also warning others against paying the toll fee. However, the other people around you are keeping with themselves, without anyone coming forward to intervene. While you also felt that the toll was quite high, you believe that this is not the right thing to do. (a) Bring out the ethical issues in the case above. (b) What accounts for such an overt display of hooliganism in our country. (c) What is the course of action that you would take? Justify with appropriate reasons.

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentCivil Service Values

While stampedes and mishaps due to overcrowding have led to loss of lives on multiple occasions, it remains an issue discussed only when there is a tragedy. Recently you were assigned the responsibility of conducting a mela around a revered religious place, which attracts millions of devotees. Every year the numbers have been increasing and this year due to certain celestial alignments the crowd is expected to be unprecedented. In the previous year the officer in charge was criticised and transferred over allegations of hurting religious sensitivities by restricting access to the religious place. You have three months to prepare for the mela. (a) Identify the key areas you would focus on? (b) What are the challenges that you foresee? (c) How do you propose to overcome them?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You are the manager of a small hotel which maintains high standards of ethics in dealing with its customers. One day a person comes to your hotel and enquires about booking a room at your hotel. However, due to peak season, all rooms were already booked and hence the staff politely informed him about the unavailability. The person, however, was adamant and took this as a personal insult and started misbehaving with the staff present at the counter. Citing his political connection he also threatened the staff of severe consequences. Next day the person lodged a frivolous complaint with the police under the stringent SC/ST act. In his complaint he accused you and your staff of insulting him deliberately on the basis of his caste. He insisted further that he was denied a room at your hotel due to the caste he belongs to. 1. What are the options available to you? 2. Evaluate each of these options and choose the option which you would adopt, giving reasons.

20 marks · 250 words · Answered by 5 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

A hilly state witnessed torrential rains leading to loss of life and property. Apart from the local inhabitants there were tourists stranded in large numbers. With the supply chains broken and increased demand, it was observed that local shopkeepers started selling essential goods at very high prices. With a very restricted possibility of being evacuated in the coming few days, the stranded people feel helpless. A crumbled governance infrastructure in remote areas has multiplied the extent of their agony. Given this situation, answer the following questions. 20 (a) Identify the various stakeholders in the case and give a reasoned account of their interests. Given the administrative, market and ethical perspective of viewing the situation, do you think there is a conflict in the priorities of these stakeholders? (b) Suggest ways to harmonize competing interests in order to resolve the issues, provide relief and prevent escalation of conflict.

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You are posted as a District Magistrate of a primarily rural district. Excess agricultural production has led to a continuous fall in market prices of crops in the last three years. With elections approaching soon, the opposition has decided to make this a political issue and has mobilised farmers to protest against falling prices. The protests turned violent at some point and police had to fire in self-defence, killing two people. Violence has increased since then and you yourself were attacked when you tried to pacify the protestors. The protestors have also blocked the main roads as well as railways to prevent movement of goods and people. Given the situation, answer the following questions: (a) Identify the key concerns that need to be addressed on a priority basis. (b) What steps will you take to address them?

20 marks · 250 words · Answered by 5 toppers · CSE 2018–2019

Crisis Decision MakingEthical Dilemmas in Government

You and your friend are living together in a metropolitan city and preparing for civil service examinations. While you manage to meet your daily targets, you sense that your friend is unable to cope up with the pressure of the exam. Fear of not passing the exam and meeting the expectations of his family is stressing him further. You realise that with time your friend is losing interest in everything and often talks about committing suicide if he is unable to meet his goal. He is also missing out on meals and prefers to stay indoors when asked to venture out. When you sought professional help, the doctor diagnosed your friend with clinical depression. Being aware that your friend needs professional counselling and psychiatric care, you reach out to his parents who reside in a rural area. They rebuff you for suggesting counselling and instead reiterate that nothing is wrong with him. They sternly mention that your bringing up the matter will only make people engage in loose talk. They also ignore you when you politely inform them that it is not wise to ignore one's mental health. Your friend's parents see his state as a sign of failure and decide to call him home where he can continue with his preparation. You are aware of the gravity of the situation if your friend goes back to his house. You also know that there is very little awareness about mental health and that the solution is not to ignore it but to take necessary measures to tackle it. 20 (a) As a concerned friend and an aspiring civil servant who can frame policies for the public in the future and has a moral duty towards them, what are the options available to you in such a situation? (b) Evaluate each of these options and choose the option you would adopt, giving reasons

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2019

Empathy and CompassionCrisis Decision Making

You are the Commissioner of a city municipal corporation. Recognizing the state of some of the old buildings, you have categorised these under the list of dilapidated buildings. You have also issued an advisory to residents regarding the status and hazards of living in such buildings and asked them to vacate the premises. However, even after such a notification, residents continue to occupy such buildings and refuse to vacate. These are mostly poor people who have no other alternative available and would be rendered homeless if they vacate the premises. While you are trying to figure a way out for these people, your worst fears come true when one of the four-storeyed buildings on the list collapsed after heavy rains. Following the incident, public outrage led to accusations against the corporation for not getting the building vacated. (a) What challenges do you face as the Commissioner in this situation? Highlight the steps you will take to address these. (b) What measures will you take to prevent reoccurrence of such unfortunate incidents?

20 marks · 250 words · Answered by 4 toppers · CSE 2019–2024

Empathy and CompassionRules versus Compassion

As the District Magistrate you are posted in a district that had been infamous for girl-child marriages. The government introduced a contributory scheme two decades ago, where the government contributed the same amount as the parents, into an account, for their girl child of age 0 to 7 years. The total sum could be withdrawn only when the girl turns eighteen and is unmarried. Due to this scheme, a new pattern has emerged. All girls are married as soon as they turn eighteen and incidents of dowry have increased substantially - because the community customs require paying the sum commensurate to the age of the girl. Further, parents now tend to save money for the scheme instead of investing in girl's education. As the local administration tries to tackle the current situation it looks up to you for ideas and leadership: (a) Identify the factors which have led to such outcomes. (b) Devise a strategy, keeping in mind the multiple aspects of the situation.

20 marks · 250 words · Answered by 4 toppers · CSE 2018–2019

Ethical Dilemmas in GovernmentCivil Service Values

You are recently posted as District Magistrate in a district, which is a major hub of industrial activities and attracts workers from different places and communities. The workers of these industries often utilize the open spaces on roads for performing their daily prayers, though only for a short period of time. The lack of a place of worship close to the work places, is cited as the reason for continuance of this practice. However, some residents of nearby areas have been objecting to this practice due to the inconvenience caused by congestion on the roads. There have also been complaints of alleged illegal encroachments over public land in garb of this practice. One day, you are informed that a group of locals disrupted the workers at the time of worship. The incident led to clashes between several groups and a law and order problem has arisen in the district. Given the situation, answer the following: (a) What are the options available before you? Evaluate the merits and demerits of each one of them. (b) What course of action would you choose and why?

20 marks · 250 words · Answered by 4 toppers · CSE 2019–2024

Ethical Dilemmas in GovernmentCrisis Decision Making

Mr. Pradeep is a senior civil servant in the central government and is involved in the budgeting department. In the course of performing his duties, he comes to know about diversion of funds earmarked for SC/ST sub-plan for other purposes. While he is not directly responsible for this aspect of the budget, he raised his concerns to the department concerned. He also learns that the minister responsible as well as senior most civil servants are aware of the practice and have given tacit approval for it. Soon thereafter, Pradeep was summoned to talk on the issue and was told that since the matter is not within his jurisdiction, he should 'keep his nose out of it'. After much soul searching, Pradeep decided to obey his supervisors by leaving the matter alone. Based on the information given, answer the following questions: (a) Elaborate on the internal dissonance that Pradeep faces in the given situation. (b) On what basis can the decision of Pradeep be justified? (c) Had you been in Pradeep's place, what would have been the course of action chosen by you? Recognise the merits and demerits, if any

20 marks · 250 words · Answered by 3 toppers · CSE 2017–2019

Ethical Dilemmas in GovernmentCrisis Decision Making

You are posted as the District Magistrate in a district, which has been ravaged by floods recently. The severity of floods has not only led to destruction of shelter and livelihood, but also created risks of deadly diseases spreading in the area. Street thugs have taken advantage of the situation and are looting and stocking anything they can get their hands on. There are reports that many shops and homes have been broken into and looted. Some suspect that this is the work of illegal immigrants from a neighbouring country, who have been residing in the district for a long time. The local MLA is objecting to extension of relief and rehabilitation assistance to these illegal immigrants. A number of residents of the district have also joined the MLA and are arguing that citizens have the first right on the country's resources, particularly in the prevailing situation. In this context, answer the following: (a) Do you think that citizens of a country have the first claim on resources of a nation in every situation? Justify your answer with valid arguments. (b) Given this information, chart a course of action based on priorities of the administration.

20 marks · 250 words · Answered by 3 toppers · CSE 2019

Crisis Decision MakingEmpathy and Compassion

You have been recently posted as a District Education Officer in a district, which is notorious for mass copying. It again witnessed some disturbing incidents during the recent Board examination. In some of the examination centers located in your district, the parents virtually took over the centres to help their wards to copy during the exams. The parents justified their act by arguing that the concerned teachers did not take classes at all during the year. Upon enquiry, you found that invigilators turned a blind eye in this situation and school administrations were also involved in tampering with the CCTV footage of the incidents. You also found that teacher absenteeism has indeed been rampant. Further, concerns regarding this had been repeatedly raised by parents in the past, but no action was taken. (a) What course of action would you take in the immediate to short term to deal with the issue at hand? (b) Explaining the ramifications of such incidents for the society at large, highlight some long-term reforms that should be taken to prevent such incidents from re-occurring.

20 marks · 250 words · Answered by 3 toppers · CSE 2019–2024

CorruptionCrisis Decision Making