Crisis Decision Making

As the administrator in-charge of your area, you are witness to the widespread food wastage in lavish parties as well as in restaurants and eateries, on one hand and people starving due to inability to ensure one square-meal a day, on the other. Realizing that it is not the scarcity of resources, but the habit of people that is causing paucity in availability of food, you decide that certain measures are needed to be taken in order to deal with the issue of starvation at the grassroot level. 20 Given the situation, answer the following questions: (a) Identify the ethical issues involved in this case. (b) What measures would you take to deal with wastage of food in your area? (c) What explains this co-existence of affluence and hunger in developing countries like India?

20 marks · 250 words · Answered by 12 toppers · CSE 2017–2019

Empathy and CompassionEthical Dilemmas in Government

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 11 toppers · CSE 2017–2019

Crisis Decision MakingAttitude

You are the SP of a district where a large number of followers of a particular sect reside. The district also hosts a large Ashram where regular gathering of the followers take place. The leader of the sect has been under the scanner of the judiciary for his involvement in illegal activities. Now the court has ordered his immediate arrest and an order pronouncing the same has been sent to you. You have been asked to comply with the orders within two days. A large number of followers, which include women and children, have already thronged the Ashram in anticipation of arrest of the leader. Intelligence units have informed about the presence of not only large stock of food and water but also ammunition, inside the Ashram. Your request urging the followers to vacate the site has failed. 20 (a) What could be the reason for people's defiance? (b) List the issues involved in the case. (c) What will be your plan of action?

20 marks · 250 words · Answered by 8 toppers · CSE 2017–2019

Crisis Decision MakingEthical Dilemmas in Government

You are posted as the Sub-Divisional Magistrate (SDM) in a district. As the SDM it is your responsibility to conduct interviews and select a candidate for the post of an ASHA worker in the district. On the day you are conducting the interviews, you are approached by the MLA of the local constituency who asks you to choose a particular lady for this position by overlooking the other candidates. On checking her documents you find that she is eligible in all respects. The MLA implores that she should be given the post on compassionate grounds as her husband was a soldier who was martyred in a war. Some of the options to handle the situation could be as follows: (a) Ignore the MLA and proceed with the process of selection. (b) Speak to your superior and seek his guidance on the matter. (c) Appoint the lady to the post as it is a compassionate appointment. Also suggest other possible options. Evaluate each of these options and suggest the best course of action, giving reasons for it.

20 marks · 250 words · Answered by 7 toppers · CSE 2017–2019

Pressure and LoyaltyCivil Service Values

You are the Health Secretary in a state where there is an outbreak of dengue and chikungunya diseases. There have been reports of negligent attitude of some private hospitals in the city. Also, the public hospitals do not have the required infrastructure and staff to meet such increased number of cases in a short span of time. Additionally, the staff is demoralised by the increased working hours and the public outrage. Despite the efforts of the local authorities this issue emerges year after year. 1. What are the immediate steps which should be taken in such a situation? 2. Suggest some long term measures to ensure that such a situation is not repeated.

20 marks · 250 words · Answered by 7 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

You are officer-in-charge of a very important railway junction, which is an artery of trade and commerce. A peasant disturbance has been brewing in your district for the past few weeks. Their discussions with the political and district leadership has borne no fruit and it has come to the stage that now they are protesting by organizing a sit-in on the railway tracks near the station. They have thereby succeeded in blocking movement of all trains. This disruption is causing significant harassment for the passengers waiting at the platform as well. (a) What will be your course of immediate action? (b) How can emotional intelligence act as a tool in handling this issue? (c) What steps will you take so that such incidents are not repeated in the future?

20 marks · 250 words · Answered by 6 toppers · CSE 2017

Crisis Decision MakingEmotional Intelligence

You are posted as a District Education Officer (DEO) in a Maoist affected district. You have been specifically given the responsibility to work on the literacy mission. After reading the education reports and doing field visits, you find that the number of out of school children has increased drastically and the motivation among students and teachers is also low. While certain basic infrastructure is already in place, the major hurdle in attracting students to these schools include the attitude of inhabitants towards education and the security risks involved in sending children to schools. Given the situation, answer the following questions: (a) Analyse the reasons behind such an attitude. 20 (b) As a DEO, what are the steps that you would take in order to increase the school attendance and change the prevalent attitude of inhabitants towards education?

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2018

Social Influence and PersuasionAttitude

You are the manager of a small hotel which maintains high standards of ethics in dealing with its customers. One day a person comes to your hotel and enquires about booking a room at your hotel. However, due to peak season, all rooms were already booked and hence the staff politely informed him about the unavailability. The person, however, was adamant and took this as a personal insult and started misbehaving with the staff present at the counter. Citing his political connection he also threatened the staff of severe consequences. Next day the person lodged a frivolous complaint with the police under the stringent SC/ST act. In his complaint he accused you and your staff of insulting him deliberately on the basis of his caste. He insisted further that he was denied a room at your hotel due to the caste he belongs to. 1. What are the options available to you? 2. Evaluate each of these options and choose the option which you would adopt, giving reasons.

20 marks · 250 words · Answered by 5 toppers · CSE 2016–2019

Crisis Decision MakingEthical Dilemmas in Government

You and your friend are living together in a metropolitan city and preparing for civil service examinations. While you manage to meet your daily targets, you sense that your friend is unable to cope up with the pressure of the exam. Fear of not passing the exam and meeting the expectations of his family is stressing him further. You realise that with time your friend is losing interest in everything and often talks about committing suicide if he is unable to meet his goal. He is also missing out on meals and prefers to stay indoors when asked to venture out. When you sought professional help, the doctor diagnosed your friend with clinical depression. Being aware that your friend needs professional counselling and psychiatric care, you reach out to his parents who reside in a rural area. They rebuff you for suggesting counselling and instead reiterate that nothing is wrong with him. They sternly mention that your bringing up the matter will only make people engage in loose talk. They also ignore you when you politely inform them that it is not wise to ignore one's mental health. Your friend's parents see his state as a sign of failure and decide to call him home where he can continue with his preparation. You are aware of the gravity of the situation if your friend goes back to his house. You also know that there is very little awareness about mental health and that the solution is not to ignore it but to take necessary measures to tackle it. 20 (a) As a concerned friend and an aspiring civil servant who can frame policies for the public in the future and has a moral duty towards them, what are the options available to you in such a situation? (b) Evaluate each of these options and choose the option you would adopt, giving reasons

20 marks · 250 words · Answered by 5 toppers · CSE 2017–2019

Empathy and CompassionCrisis Decision Making

You are DM of a very poor district in the hinterland of India. It has come to your notice that manual scavenging is widely prevalent in the district even though the new law prohibits manual scavenging in any form. Upon enquiry, you have found that the number of manual scavengers has been reported to be very low, however, hundreds of dry latrines in the district depict a different picture. You have also noticed two more important trends: first, most of the manual scavengers are Dalits, and second, in many of the cases they themselves go to the houses and request the owners to clean their toilets manually, as it would provide monetary benefits. The entire district administration has been criticized by the media and there is political pressure on you to manipulate the data in a way that it shows less number of manual scavengers in the district. Based on the given information answer the following: 1. Identify the ethical issues associated with manual scavenging. 2. List the options available to you in the given case. Evaluate the merits and demerits of each. 3. Discuss some feasible steps that you can take to control this serious problem.

20 marks · 250 words · Answered by 4 toppers · CSE 2016–2017

Empathy and CompassionCrisis Decision Making

You are a manager in a sales firm. Mr. A and Mr. B are two juniors working under you. Mr. A is a hardworking person who completes his work before time and hardly takes a leave. His work is meticulous and you have never received any complaint about his work. However, in your personal meetings with Mr. A, you realized that he kept to himself and spoke only when required. You received similar feedbacks from his colleagues as well. Mr. B is not as hard working and completes his work at the very last moment. You also come to know that using his rapport with his colleagues he gets his work done by them. In your meetings with him, he comes across as a confident person but lacking in sincerity. Both are expecting promotion this year, but you can promote only one of them as you have only one vacant position. In this context, answer the following questions: (a) Discuss the merits and demerits of choosing one amongst the two for promotion. (b) Based on your evaluation, whom will you choose for the job? (c) What steps will you take to keep all the employees motivated who did not get promotion on expected lines?

20 marks · 250 words · Answered by 4 toppers · CSE 2017–2018

Civil Service ValuesWork Culture

Ethical qualities of a civil servant come handy in times of a crisis. Elucidate using the example of a natural disaster.

10 marks · 150 words · Answered by 4 toppers · CSE 2017–2018

Crisis Decision MakingAptitude for Civil Service

You are SP of a district where the use of drugs is prevalent, especially among the youth. The neighbouring districts are also suffering from the same problem. There is a huge hue and cry in the national media about the drug issue and the government and political parties are pressurising the police and district administration to act on the issue. A big deal of drugs is busted by the police in your area and all the culprits have been arrested. However, even before you reach your office, a minister from the ruling party of the state calls and asks you to release few of the culprits. You have long suspected the role of many senior leaders in this drug menace of the state. You have also been informed by your juniors that a few officers who dared to act against people involved in drug dealings were transferred or suspended on wrong charges earlier. 1. Identify the options available to you. 2. Evaluate the pros and cons of each of your options.

20 marks · 250 words · Answered by 4 toppers · CSE 2016–2017

Crisis Decision MakingEthical Dilemmas in Government

In a district, in which you are posted as a District Magistrate, a teacher molests a child in a government run school. As the news of this crime spreads, the parents, relatives and locals gather at the school. The culprit teacher has meanwhile fled. The police arrests the Principal of the school and assure the crowd that the culprit would be arrested soon. The crowd, however, has gone berserk and begins to damage the school building. It wants immediate arrest of the culprit and is not ready to budge until he is arrested. (a) Is it correct to take the Principal into custody when he has personally not committed the crime? Support your answer with appropriate reasons. (b) What options do you have in dealing with the crowd? Enumerate the merits and demerits of each and also suggest the best possible option. (c) In the capacity of District Magistrate what would be your long term plan to prevent molestations and rapes in the schools?

20 marks · 250 words · Answered by 4 toppers · CSE 2016–2018

Crisis Decision MakingEthical Dilemmas in Government

Mr. Pradeep is a senior civil servant in the central government and is involved in the budgeting department. In the course of performing his duties, he comes to know about diversion of funds earmarked for SC/ST sub-plan for other purposes. While he is not directly responsible for this aspect of the budget, he raised his concerns to the department concerned. He also learns that the minister responsible as well as senior most civil servants are aware of the practice and have given tacit approval for it. Soon thereafter, Pradeep was summoned to talk on the issue and was told that since the matter is not within his jurisdiction, he should 'keep his nose out of it'. After much soul searching, Pradeep decided to obey his supervisors by leaving the matter alone. Based on the information given, answer the following questions: (a) Elaborate on the internal dissonance that Pradeep faces in the given situation. (b) On what basis can the decision of Pradeep be justified? (c) Had you been in Pradeep's place, what would have been the course of action chosen by you? Recognise the merits and demerits, if any

20 marks · 250 words · Answered by 3 toppers · CSE 2017–2019

Ethical Dilemmas in GovernmentCrisis Decision Making

The International Money Bank has granted loan to the government to construct ten dams. The dams would provide water for irrigation of crops, control floods in some parts of your district, and supply drinking water to numerous towns and cities. Seven of these dams are to be constructed in areas of high ecological value occupied by native groups who are challenging the government. The native groups, who oppose the construction of the dams, represent a minority compared to the multiple towns and cities which would benefit from the dams. Nevertheless, it should be taken under consideration that the natives consider the forests as their own. Also, their distinctive life style and culture is intimately related to the existence of these natural areas. It has been noted that the forests also have a very high ecological value. If this project is completed, their land would submerge and the natives would have to be relocated. The International Money Bank is aware of this yet it has granted the loan. You are the District Magistrate of this district. Every day protests and demonstrations are happening in your office. The government has given you the responsibility to manage the situation. What are the various options available to you. Evaluate all of them and suggest the best course of action, giving reasons for it.

20 marks · 250 words · Answered by 3 toppers · CSE 2016–2018

Environmental EthicsCrisis Decision Making

You are a Municipal Commissioner of a tier-2 city experiencing rapid urban expansion. Several high-rise residential and commercial buildings are under construction in the city to meet the growing demand for housing. One such luxury residential complex is being built, employing hundreds of daily-wage labourers, many of whom live in temporary settlements at the construction site. Late one night during the monsoon season, a large section of scaffolding and concrete slabs collapses from the upper floors of one of the under-construction buildings. Seven labourers, including two minors, die on the spot. Several others are critically injured and rushed to the hospital. The tragic incident results in public outrage, intense media scrutiny, and protests by a local NGO. The state government orders a formal inquiry and directs you to submit a report within a week. Your preliminary investigation reveals a series of irregularities. The construction material used is substandard and not in accordance with the National Building Code. Although the approved plan permits construction of fifteen floors, the builder has illegally added two extra floors. Moreover, the structure has encroached on land demarcated for a community park and a fire service lane under the city's Zonal Development Plan. These violations are not reported during site inspections conducted by the building inspector of the municipal corporation. The building clearance was granted during the tenure of your predecessor, who is not only your batch-mate but also a close friend. Both of you were roommates during your training at LBSNAA. Prima facie, the case appears to involve a widespread nexus between officials of the Municipal Corporation and the builder. Your colleagues are putting pressure on you to go slow in the inquiry. Some of them suggest that holding the builder accountable could damage the city's image among investors and slow down urban development. Meanwhile, you come to know that the builder is the younger brother of a powerful minister in the state cabinet. One evening, his personal aide visits you privately. He suggests that the matter could be "mutually settled" and offers you a premium apartment worth ₹2 crore in the same residential complex. In the same breath, he hints that if the matter is not resolved swiftly in the builder's favour, someone in his office is prepared to file a complaint against you under the SC and ST (Prevention of Atrocities) Act. a) Discuss the ethical issues involved in the case. b) What are the options available to you in this situation? c) Explain your selected course of action.

20 marks · 250 words · Answered by 2 toppers · CSE 2017

CorruptionCrisis Decision Making

You have recently been appointed as the District Collector of an impoverished district, which has been witnessing drought for the last couple of years. Corruption at lower levels of bureaucracy has further aggravated the situation. The district also faces the problem of diminishing resources of drinking water. Despite, the gravity of the problem, the response from the central and the state government is lackadaisical. Moreover, the media coverage of the problem is also dismal. To make matters worse, the younger members of the community are migrating in search of work to the urban areas without much success, leaving the elders, women, and children behind to fend for themselves. (a) As the District Collector what would be your priorities for solving the problem? (b) How would you tackle the situation? (c) What long term measures would you take to prevent the future recurrence of the problem?

20 marks · 250 words · Answered by 2 toppers · CSE 2017–2018

Crisis Decision MakingCorruption

A forest fire has broken out in a hilly district and is rapidly spreading toward an eco-sensitive area that includes four villages (ESA villages). These villages lie along the forest fringe and are surrounded by difficult terrain. The region is known for its biodiversity and traditional forest-based livelihoods. The inhabitants of these villages are mostly poor tribal communities, dependent on forest resources for their sustenance. You, as the District Magistrate of the area, have rushed to the spot with a medical team, police personnel, NGOs, media, and support staff to oversee the rescue and containment operations. Your disaster response team on the ground is small and poorly equipped. Reinforcements from the district headquarter have been requested, but they may take several hours to arrive due to the remoteness and challenging terrain. In the meantime, a group of trained ex-forest guards and local youth from the villages offer to help. They are experienced and familiar with the area. However, existing government rules do not permit the engagement of unofficial personnel in fire control operations without formal clearance and insurance coverage. Your team members are divided on this issue. Some members argue that volunteers should be engaged immediately to prevent the fire from spreading. Others caution that involving them without proper approval and safety cover could be risky and against protocol. As the District Magistrate, you are also the Chairperson of the District Disaster Management Authority (DDMA). The fire is spreading at a very rapid rate, and immediate action is required to protect lives, property, and the environment. You are now in a dilemma. a) What are the options available to you? b) Critically evaluate each of the options identified by you. c) What option would you adopt and why? d) What are the ethical dilemmas being faced by you?

20 marks · 250 words · Answered by 2 toppers · CSE 2017

Crisis Decision MakingEthical Dilemmas in Government

You are the CEO of a film production company, which has not been doing well financially for some time. Your company is now relying on its forthcoming movie, which is about to be released shortly. The movie has a cast of reliable actors and even before its release, trade pundits have predicted that the movie will be a hit. However, you face a conundrum as one of the actors in the movie is a citizen of a neighbouring country with which relations have been disturbed and a war like situation exists. While the political atmosphere was different when the movie was being filmed, now there is a widespread public demand, with a local political party at the forefront, for replacing the actor from the movie or a ban on the release of the movie itself, if the actor is not replaced. While you are aware of the mood of the nation and the public repercussions of releasing the movie in its present form, you also know that it is not feasible to replace him at this stage as he has a substantial role in the movie. There is also a section in the film fraternity that does not want you to compromise in the wake of threat by the local political party as it compromises freedom of speech and expression as well as artistic creativity. (a) What are the options available to you? (b) Evaluate each of the options and state their merits and demerits. (c) What course of action would you take and why?

20 marks · 250 words · Answered by 1 topper · CSE 2017

Crisis Decision MakingPressure and Loyalty

You are a young IAS officer posted as SDM of a flood prone sub-division. There is an old dam in your area which protects about 2 dozen villages from floods. Though the dam is weak, it is expected to hold up as repair works are being carried upon by the villagers. One day you receive a call that the villagers in the area had abandoned repairs and were running away from the work site because the dam was about to collapse as the force of water was building up. You quickly reach the site and see the fear and panic induced villagers. Systematised evacuation will take 2 days and if the dam collapses now, there will be great loss of life and property. You noticed several geo-bags (synthetic bags which are used to protect hydraulic structures and river banks from severe erosion) lying at a construction site near the dam which could hold the dam for some time. You realized that all you needed now was manpower to place these bags on the dam in such a way as to prevent water from entering the village. But the people are fear stricken and are preparing to flee. 20 Based on above information, answer the following questions: (a) Elaborate on the qualities of a civil servant that are essential in such circumstances. (b) What options do you have to handle this situation? Evaluate each of them with their merits and demerits.

20 marks · 250 words · Answered by 1 topper · CSE 2017

Crisis Decision MakingEmpathy and Compassion

You are a government official supervising the maintenance and upkeep of juvenile rehabilitation centres all over country. You are a strong advocate for preventive services such as counselling and parenting skill education as an alternative to the placement of neglected children in rehabilitation homes. You have convinced your minister about the stand and he has taken a public position on the same and declared that he will scrap the scheme of rehabilitation homes alltogether. Believing that a reputable study of the cost-effectiveness of preventive services would bolster your position, your department enters into a contract with a top university to conduct a series of evaluation studies. The first study involves a controlled experimental evaluation of government sponsored preventive services. To your dismay, the findings show no evidence that preventive service is a cost effective alternative to placing children in rehabilitation homes. You are worried that the results, if published, would not only compromise the position of the minister but also yours. What will you do in such a situation? Some of the options are given below. Evaluate the merits and demerits of each of these options and suggest what course of action you would take, giving reasons. 20 (a) Keep silent on the report and continue advocating your stand with the minister. (b) Cancel the contract with the university and conduct a fresh study with a new agency. (c) Report the results to the minister and follow his orders. (d) Conduct further research and be prepared to accept the results and declare them publicly.

20 marks · 250 words · Answered by 1 topper · CSE 2017

Crisis Decision MakingIntegrity