GS4 · 20 marks · 250 words

You work as a marketing consultant for a multinational company that specializes in various products including nutrient supplements, diet pills etc. The company pays its employees extremely well and provides satisfactory fringe benefits. Your manager has hinted that he will recommend you for overseas company transfer, which will improve your job profile. This has motivated you to work harder and perform better. The company has to advertise and sell a new weight loss pill 'X'. As per in-company research, it has minimal or no side effects and has no adverse impacts on health, which is its unique selling point (USP). You are given the responsibility of heading the marketing team for advertising pill 'X'. Due to a well-crafted marketing strategy including endorsement by a renowned celebrity, the product has generated considerable public attention. However, while working on an advertisement campaign for the pill, you find out that the in-company research findings of pill 'X' are fabricated. While it indeed has no side-effects, there are no proven benefits of taking the pill as well. It merely acts as a placebo. When you bring up the issue with your manager, he promptly tells you to keep the facts to yourself. He also indirectly brings up the fact that your performance review date is approaching and hints that you will get transferred overseas if you prove your loyalty to the company. Based on the given information, address the following: (a) Identify the stakeholders in this situation. (b) State the ethical issues that arise in this case. (c) Discuss your options in this scenario and mention your next step.

Answered by 7 toppers · CSE 2021

Syllabus: Case Studies on above issues.

How toppers approached it

From all 7 answers · about 410 words · 14% drew a diagram.

Opening

  • No separate opening86%
  • A constitutional or legal provision14%

Body

  • Points and prose71%
  • Points29%

Close

  • No separate close71%
  • A summary14%
  • A way forward14%

The toppers’ answers

Gamini SinglaAIR 3 · CSE 2021 · 430 wordsTheir whole copy

Opening

The above case represents an underlying issue of companies misguiding the customers, and prioritising profits over public good.

Body · points and prose

(a) Stakeholders in the given case

  1. myself - who knows the situation and my own personal gains are also involved
  2. Manager - who ignores the complaint
  3. Company selling pill X
  4. Consumers who will buy it in future
  5. State which monitors any unfair practices by companies

(b) Ethical issues in this case

  1. Misinformation to the public by the company about benefits of pill → It is against the spirit of consumer protection Act, 1986 which directs towards right to information about the product.

  2. Personal cost ethical dilemma before me → Keeping quiet, I might get a better job.

  3. Wastage of the hard earned money of consumers → as no benefits of pill

  4. Might deter the public from doing any other effort towards weight loss

  5. No efforts on health might lead to problem of overweight and other diseases like hypertension

  6. Hiding the correct results - against transparency and accountability - two pillars of corporate governance

  7. Against the principle of company's responsibility towards customers

(C) I have the following options

  1. Keeping quiet and not disclosing anything to anyone
MeritsDemerits
→ will secure my overseas job→ Against my conscience
→ will maintain good rapport with manager→ Again company will continue to bluff consumers.

Thus, I will not follow this option as → It is unethical and will not leave me self satisfied and content. → As a responsible citizen, it is my duty towards other citizens.

Option 2) Leave the company

MeritsDemerits
I will come out of the dilemmaI would lose my job
It will not generate guilt of doing wrongConsumers continue to be harmed

I will not take this approach as it is just a cowardly way of avoiding situations

Option 3: To try to convince manager and if not convinced, report to the senior management

I will go with this option → I will exhaust all the inner channels of complaint and even mention how the manager is blackmailing me → Secondly, if no response then I will sensitize media and consumers through social media about the study being fabricated → Thirdly, a complaint in the consumer court

Close · a way forward

The Government must ensure that such studies are made public and principles of transparency to the consumers are upheld.

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