Gamini SinglaAIR 3 · CSE 2021 · 430 wordsTheir whole copy
Opening
The above case represents an underlying issue of companies misguiding the customers, and prioritising profits over public good.
Body · points and prose
(a) Stakeholders in the given case
- myself - who knows the situation and my own personal gains are also involved
- Manager - who ignores the complaint
- Company selling pill X
- Consumers who will buy it in future
- State which monitors any unfair practices by companies
(b) Ethical issues in this case
Misinformation to the public by the company about benefits of pill → It is against the spirit of consumer protection Act, 1986 which directs towards right to information about the product.
Personal cost ethical dilemma before me → Keeping quiet, I might get a better job.
Wastage of the hard earned money of consumers → as no benefits of pill
Might deter the public from doing any other effort towards weight loss
No efforts on health might lead to problem of overweight and other diseases like hypertension
Hiding the correct results - against transparency and accountability - two pillars of corporate governance
Against the principle of company's responsibility towards customers
(C) I have the following options
- Keeping quiet and not disclosing anything to anyone
| Merits | Demerits |
|---|---|
| → will secure my overseas job | → Against my conscience |
| → will maintain good rapport with manager | → Again company will continue to bluff consumers. |
Thus, I will not follow this option as → It is unethical and will not leave me self satisfied and content. → As a responsible citizen, it is my duty towards other citizens.
Option 2) Leave the company
| Merits | Demerits |
|---|---|
| I will come out of the dilemma | I would lose my job |
| It will not generate guilt of doing wrong | Consumers continue to be harmed |
I will not take this approach as it is just a cowardly way of avoiding situations
Option 3: To try to convince manager and if not convinced, report to the senior management
I will go with this option → I will exhaust all the inner channels of complaint and even mention how the manager is blackmailing me → Secondly, if no response then I will sensitize media and consumers through social media about the study being fabricated → Thirdly, a complaint in the consumer court
Close · a way forward
The Government must ensure that such studies are made public and principles of transparency to the consumers are upheld.