In public service, emotional intelligence is not about suppressing emotion, but mastering its purpose — to connect, to de-escalate, and to uplift others with empathy and strength. Do you agree with this view? Discuss.

This view emphasizes the role of EI in enabling public service to be more humane. I agree with the view.

EI in Public Service

1> Helps civil servants understand citizens and subordinates.

2> Formulation of representative and needs based policies.

3> Fosters trust and openness

4> EI → Empathy with different stand points

5> Transcendental leadership → Inspiring subordinates about vision of public service

6> upholding dignity and respecting customs → eg: not disturbing sacred groves.

7> Enabling Inter-communal harmony through peace-meetings, people to people contact.

8> Uplifting others → Participatory governance ↳ Equalizing power differentials Eg > Osmania collector sat on floor with Divyang jan during Jan Sunvayi.

9> Starting a movement for social change and upliftment. Eg > Compassionate Kozhikode.

Hence, EI is the pivot that transforms the impersonal state into a personal protector of rights.

1> Helps civil servants understand citizens and subordinates.

2> Formulation of representative and needs based policies.

3> Fosters trust and openness

4> EI → Empathy with different stand points 5> Transcendental leadership → Inspiring subordinates about vision of public service

6> upholding dignity and respecting customs → eg: not disturbing sacred groves.

7> Enabling Inter-communal harmony through peace-meetings, people to people contact.

8> Uplifting others → Participatory governance ↳ Equalizing power differentials Eg > Osmania collector sat on floor with Divyang jan during Jan Sunvayi.

9> Starting a movement for social change and upliftment. Eg > Compassionate Kozhikode.

Hence, EI is the pivot that transforms the impersonal state into a personal protector of rights.