GS4 · 10 marks · 150 words

Civil servants who embody emotional intelligence exhibit a profound understanding of the human aspect of governance, enabling them to cultivate meaningful relationships, foster cooperation, and drive positive change. Examine ways in which Emotional Intelligence can be inculcated in civil servants.

Answered by 5 toppers · CSE 2020–2024

Emotional IntelligenceCivil Service Values

Syllabus: Emotional intelligence-concepts, and their utilities and application in administration and governance.

How toppers approached it

From all 5 answers · about 160 words · 80% drew a diagram.

Opening

  • A definition100%

Body

  • Points and prose80%
  • Points20%

Close

  • A summary40%
  • No separate close20%
  • A source20%
  • A way forward20%

The toppers’ answers

Madhav AgarwalAIR 16 · CSE 2024 · 130 wordsTheir whole copy

Opening · a definition

As per Daniel Goleman, Emotional Intelligence (EI) is our ability to recognise, understand and manage emotions of ourself and others.

Civil servants who embody EI:

Body · points and prose

→ Meaningful relationships: among office, personal life boosting work culture → Foster cooperation with stakeholders → drive change (eg: Adoption of vaccine by understanding fear of public and removing it)

Ways to inculcate EI:

(1) Relaxation Trainings : like Yoga, Meditation

(2) EI Based Training : (eg: EG 2.0 Training by Indian Railways).

(3) 360 degree feedback for a all rounded performance evaluation.

(4) Establishment of Code of Ethics (ARC II nd in 4th Report).

(5) Developing social skills to emphasise on empathy, self regulation and boost self regulation.

Close

With EI individual can achieve 'STHITHAPRAJNYA' as per Gita (stable temperance) and perform optimally.

More on Emotional Intelligence

Its concepts and utilities, self-awareness and regulation, and its application in administration and governance.

All GS4 questions on Emotional Intelligence