Question 1 · 10 marks · 149 words written
Opening · a definition
Intellectual integrity allows one to remain true to values and roles.
Body · points
Role of intellectual integrity
- Use of discretionary powers in public good. Eg evergreening of patents under Patents Act
- Transparent in decision making → explaining reasons
- Accountability to laws & constitutional morality
- Not misplacing sympathy for corrupt persons
- Frank and honest advice to politicians → E. Sreedharan advised on gauge size in Konkan Rail
- Spirit of law over letter of law
ii) Citizen charters make citizens active participants in governance
Role of citizen's charter
- Rights of citizens highlighted Eg Delhi Jal Board - prices
- Awareness of rights Eg Chennai metro - helpline use
- Timeline for service delivery Eg RBI
- Responsibilities of beneficiaries - Duty Eg NTPC charter
- Grievance redressal mechanism → To safeguard the rights (Remedy)
Close · a source
Thus citizen charters are crucial for operationalising the "Sevottam model" (2nd ARC)