Question 1 · 10 marks · 166 words written
Opening · a definition
Intellectual integrity is the quality to remain committed to pursuit of truth through critical thinking and willingness to change opinions.
Body · points
Role in administrative decision making:
- Evaluate options available - by taking into account all pros and cons.
- Overcomes biases & prejudices - decisions solely on merits.
- Avoids political partisanship - advices to political executive without fear/favour.
- Upholds integrity. E.g. Not changing road route because of local MLA's pressure.
Citizen charter is a document which outlines details of services provided by an organization along with grievance redressal mechanism.
Role in good governance :
Promotes responsive governance - by providing fixed timelines Eg: India Post charter
Fixes responsibility among officials by making citizens aware of rights Eg: IT charter -> faceless assessment -> reduced tax harassment
Promotes transparency and accountability through grievance redressal mechanism.
Close · a way forward
But, challenges [ Lack of enforcement [ Content not in vernacular
Sevottam model (2nd ARC) of public consultation & regular feedback can strengthen effectiveness of citizen charters