Question 1(a) · 10 marks · 206 words written
Opening
Public trust - Civil services are the interface between state & people and their relationship with people and their trust in them upholds the state machinery from collapse & fulfilment of objective of welfare state. Because of trust public agitation & protest reduces.
Objectivity - is the value of making decisions without personal feeling, emotions, biases and only taking into account the fact of cases present before civil servant. Evidence based decision making leads to impartiality & efficiency of government.
Body · points
(iii) Strength of character - enables civil servants to stand firm on the qualities of honesty, integrity & transparency in their day-to-day duties, ethical dilemmas & discretionary decision making which makes public administration clean & corruption free.
(iv) Empathy - In today's world its not enough to just solve the problem, its important to listen intently to problem of people & approach to the root cause of grievance. People approach civil servant for their issues and their perception of state is formed on basis of humanity showed by them.
(v) Selflessness - service to others is the religion of civil servants. Their motive, their duty & hence their actions should be guided not be maximizing the interest of themselves but by serving the interest of people.
Close · no separate close
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