GS4 · 20 marks · 250 words
You are officer-in-charge of a very important railway junction, which is an artery of trade and commerce. A peasant disturbance has been brewing in your district for the past few weeks. Their discussions with the political and district leadership have borne no fruit and it has come to the stage that now they are protesting by organizing a sit-in on the railway tracks near the station. They have thereby succeeded in blocking movement of all trains. This disruption is causing significant harassment for the passengers waiting at the platform as well. (a) What will be your course of immediate action? (b) How can emotional intelligence act as a tool in handling this issue? (c) What steps will you take so that such incidents are not repeated in the future?
Answered by 1 topper · CSE 2019
Syllabus: Case Studies on above issues.
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More on Crisis Decision Making
Deciding under time pressure with incomplete information, and the ethics of acting or waiting.
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