Sanskriti TrivedyAIR 17 · CSE 2024 · 182 wordsTheir whole copy
Opening · a definition
Citizens Charter are statements given by institutions about the type and quality of service provided by them and is result of Chartism movement under John Major government in UK.
Body · points
Charter can emerge as powerful tool as:
As per 2nd ARC 10th Report focus on case-to-case basis charter development; no one size fits all.
Information in the open ensures transparency and accountability thus abide to good governance.
To abide by Sevottam standards (2nd ARC) of service delivery thus ensure grievance redressal of the citizens.
Citizens to be seen active stakeholders and not passive recipients of the governance.
To make the charter relevant by wider public deliberations; change as per the times and use of language that is understood.
By having certain models to emulate like Model Panchayati Raj Charter in Karnataka.
Not just citizen charter, citizen's have to be given enhanced quality service delivery like web based taxation filing; doorstep services to ensure full empowerment of citizens.
Close · a summary
Information today is the key weapon and thus has to be provided to people voluntarily specially in public services.