GS2 · 10 marks · 150 words

The Citizen charter plays a prominent role in ensuring citizen centric governance but its implementation in recent times is riddled with complications. In this context, discuss the key problems in implementation of citizen charter in India.

Answered by 2 toppers · CSE 2022

Syllabus: Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

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The toppers’ answers

More on Citizen Charters and Grievance Redress

Service standards and the routes a citizen has when they fail.

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