NausheenAIR 9 · CSE 2023 · 51 wordsTheir whole copy
Opening
Grievance Redressal Mechanism provides a two way process between government and citizens.
Body · points and prose
Grievance Redressal Mechanism provides a two way process between government and citizens.
Grievance redressal = cornerstone of 'minimum government - maximum governance'
- Cornerstone
- (1) Promotes transparency and accountability towards the citizens
- (2) Makes the administration more citizen-centric
- (3) Reduces apathy and maximising governance channels abilities to cater to citizens.
- (4) Better implementation of policies. Eg) CPGRAMS portal
challenges associated with current grievance redressal mechanisms
- challenges
- (1) Lack of public awareness about the mechanisms.
- (2) Online portals are inaccessible to many of them due to digital divide
- (D) only 30% of women have used internet.
- (3) No means of taking feedback to know whether grievance has been addressed.
- (5) Commitments are made without proper groundwork. eg) Citizen charter (ARC-2).
(Note: Bureaucratic attitude towards grievances remains a challenge.)
- measures to strengthen the process
- (1) The portal of grievance redressal must be in local languages
- (2) Making few and doable commitments.
- (3) Feedback forms to known about the customer service and experiences.
- (4) use of NGO and SHGs for dissemination of information
UP government's new scheme of redressal can be adopted by other states and centre.
Close
(Note: Bureaucratic attitude towards grievances remains a challenge.) UP government's new scheme of redressal can be adopted by other states and centre.