UPSC Mains · GS II · Topic

Citizen Charters and Grievance Redress

3 UPSC Mains GS II questions on Citizen Charters and Grievance Redress, 2013 to 2024, newest first, as UPSC set them. See also practice questions on Citizen Charters and Grievance Redress toppers answered.

  1. 2024 Q16The Citizens’ charter has been a landmark initiative in ensuring citizen-centric administration. But it is yet to reach its full potential. Identify the factors hindering the realisation of its promise and suggest measures to overcome them.15 marks · 250 words
  2. 2018 Q18The Citizens’ Charter is an ideal instrument of organizational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizens’ Charter.15 marks · 250 words
  3. 2013 Q16Though Citizens’ charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens’ satisfaction and quality of services being provided. Analyse.10 marks · 200 words

Other GS II topics

Bilateral RelationsCentre-State RelationsChildrenCivil ServicesComparative ConstitutionsConstitutional BodiesConstitution and Basic StructureCorruption and ProbityEducationE-GovernanceElections and RepresentationExecutiveFederalismFundamental Rights

Source: UPSC, Civil Services (Main) Examination question papers, upsc.gov.in. Topics are by UPSC Grade, not by UPSC.