Madhavi RAIR 446 · CSE 2024 · 217 wordsTheir whole copy
Opening · a definition
Citizen's charter is a document describing the framework of available policies to the citizens, other choices, time constraints and grievance redressal, for the better delivery of public services.
Citizen's charter is basically a innovation of UK government and India started to implement it in 2001.
Body · points and prose
Pillars of citizen's charter :-
advantages → Increases accountability and transparency. → Increases public service delivery → Decreases corruption and other malpractices. → builds public trust and confidence.
problems : (1) At Framing stage: i) Usage of difficult vocabulary and non local languages which makes citizens to understand ii) Using 'One size fits all' Instead of framing policies according to its departments needs. Copying and pasting the same from other departments.. lacks innovation. (2) At Implementation stage : i) Lack of proper implementation due to lack of any strict measures. ii) existence of corruption iii) Usage of age old techniques iv) persistence of hierarchical methods v) absence of healthy work culture vi) lack of proper grievance redress
measures needed : → Strict legislation → Use of ICT → citizen centric awareness and education about their rights. → punishment in case of non implementation
Close · a way forward
Although citizen's charter is a great innovative to promote good governance, It is only on the paper. It becomes effective only if it is implemented in a strict manner
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