GS2 · 10 marks · 150 words
“Delivery of quality services cannot be ensured unless the accountability mechanism is strong and operative”. In this context, examine the lacunaes in existing citizen charter and the need for ‘Public Service Delivery Act’.
Answered by 1 topper · CSE 2018
Citizen Charters and Grievance RedressTransparency and AccountabilityPolicy Design and Implementation
Syllabus: Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.
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From the one answer · about 120 words.
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