Quality of Service Delivery

What is red-tapism? Why is it considered a hurdle in the process of transitioning towards citizen centric governance?

10 marks · 150 words · Answered by 9 toppers · CSE 2020–2021

Quality of Service DeliveryCivil Service Values

Given the rising tide of Covid induced fatalities, the government is under extreme pressure to deliver some vaccine to the population. You are the Cabinet Secretary to the Government of India. You are heading the committee to oversee the process of vaccine development and distribution to fight against the Covid outbreak in the country. You have been asked to expedite the process and come up with a solution at the earliest. Some vaccines are available around the globe, but they are in limited supply and also expensive. One of the indigenously developed vaccine has shown initial positive results, but health experts have raised concerns over its safety, efficacy and the methodology being followed for its approval. Other promising vaccines under development, following a rigorous methodology, may take months to enter the market. In this context: (a) What are the critical issues involved in the case? (b) Explain, with relevant reasons, the course of action that you would take.

20 marks · 250 words · Answered by 8 toppers · CSE 2020–2021

Crisis Decision MakingEthical Dilemmas in Government

Identify which essential information should be made available to the public via Citizen's Charter? Also, suggest some steps for successful implementation of the Citizen's Charter.

10 marks · 150 words · Answered by 8 toppers · CSE 2020–2021

Citizens ChartersQuality of Service Delivery

You have been recently appointed as the head of tourism department of a state in India that has many places of great historical importance. In the past few years, the state has witnessed a decrease in tourist inflow. Upon enquiry, you come to know that this decrease is largely attributed to the influence of touts and harassment of tourists, including unwanted advances and grossly overcharging them for various services. You also did a quick search about your state on leading travel advisory websites and found that it has earned a dubious reputation for being particularly unsafe for women tourists. Given the situation, answer the following: (a) Do you think that such a state of affairs can be attributed to insensitivity prevailing in the society? How can the community be made more sensitive towards tourists? (b) Suggest some measures to make a quick turnaround in terms of reputation, employment generation and rebuild the reputation of the state as a safe haven for tourists.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021

Civil Service ValuesCrisis Decision Making

Citizen's Charters are tools that help conventional organizations develop socially sensitive and ethically oriented professional conduct. Elaborate.

10 marks · 150 words · Answered by 4 toppers · CSE 2021–2022

Citizens ChartersAccountability and Ethical Governance

The COVID-19 pandemic has forced universities, schools and other educational institutions around the world to shut down their campuses indefinitely and move their educational activities onto online platforms. These institutions were not prepared for such a transition and their online teaching-learning process evolved gradually. Though students considered online learning advantageous because of flexibility and convenience, there have been reports that the students prefer learning in physical classrooms to online education. The students feel that online education is stressful and affects their health and social life. Moreover, not all students have equal access to, and expertise on, digital technologies. Although these inequalities existed earlier, the COVID-19 pandemic has exposed this digital divide. Considering yourself as the Chairman of a Committee, constituted by the government, to suggest measures to improve the quality and accessibility of online education, answer the following questions: (a) What are the key ethical issues at stake here? (b) Highlight the principles and values that will guide your recommendations to the government. (c) Suggest measures to improve the quality and accessibility of online education in the country.

20 marks · 250 words · Answered by 4 toppers · CSE 2021

Empathy and CompassionEthical Dilemmas in Government

Evaluate the role of citizen's charter in making governance citizen centric. Also, recommend some measures to make citizen's charters more effective.

10 marks · 150 words · Answered by 3 toppers · CSE 2021–2024

Citizens ChartersQuality of Service Delivery

The failure to deliver on its promises by Citizen's Charters in the last two decades has shown that there are some complex set of factors underlying this seemingly simple task. What are they? Identify and provide their resolution.

10 marks · 150 words · Answered by 3 toppers · CSE 2021

Citizens ChartersAccountability and Ethical Governance

You are the Deputy Commissioner of Delhi Transport Corporation (DTC) and are given the responsibility to formulate a Citizens' Charter of the department. How should you go about it?

20 marks · 300 words · Answered by 2 toppers · CSE 2018–2021

Citizens ChartersQuality of Service Delivery

Citizen empowerment is a natural outcome of a Citizen Charter. Critically evaluate in the Indian context.

10 marks · 150 words · Answered by 1 topper · CSE 2021

Citizens ChartersTransparency and Information