Quality of Service Delivery

You are the Chairman of a Committee, constituted by the government, to suggest measures to improve the quality of education in state-run schools. In view of the increasing dropout rate and the widening gap between students' learning ability in state-run and private schools, answer the following questions: (a) Examine the role of government in the education sector, especially providing primary and secondary education through state-run schools. (b) Identify the principles and values that would guide your recommendations in this regard. (c) Suggest some ways in which quality of education in state-run schools can be improved.

20 marks · 250 words · Answered by 12 toppers · CSE 2019–2022

Civil Service ValuesQuality of Service Delivery

You are a resident of a remote tribal district, where there is high incidence of malnutrition. As a remedial measure, the District Magistrate has initiated a programme to promote millet cultivation, especially on the lands currently lying fallow in the district. However, this well-intentioned move of the officer receives flak from the local tribals as this may not only change their age-old food habits, but also alter their traditional agricultural practices. They further cite lower remunerative prices of millets as another reason for continuing with their existing crop production pattern. As a civil servant aspirant, who has a keen interest in development of tribal areas, answer the following questions: (a) What according to you are the key issues and challenges involved in the above situation? (b) Identify the key stakeholders and their respective interests. (c) Suggest a course of action that the District Magistrate can take keeping in mind the larger tribal interests.

20 marks · 250 words · Answered by 12 toppers · CSE 2019–2022

Empathy and CompassionEthical Dilemmas in Government

What is red-tapism? Why is it considered a hurdle in the process of transitioning towards citizen centric governance?

10 marks · 150 words · Answered by 9 toppers · CSE 2020–2021

Quality of Service DeliveryCivil Service Values

Given the rising tide of Covid induced fatalities, the government is under extreme pressure to deliver some vaccine to the population. You are the Cabinet Secretary to the Government of India. You are heading the committee to oversee the process of vaccine development and distribution to fight against the Covid outbreak in the country. You have been asked to expedite the process and come up with a solution at the earliest. Some vaccines are available around the globe, but they are in limited supply and also expensive. One of the indigenously developed vaccine has shown initial positive results, but health experts have raised concerns over its safety, efficacy and the methodology being followed for its approval. Other promising vaccines under development, following a rigorous methodology, may take months to enter the market. In this context: (a) What are the critical issues involved in the case? (b) Explain, with relevant reasons, the course of action that you would take.

20 marks · 250 words · Answered by 8 toppers · CSE 2020–2021

Crisis Decision MakingEthical Dilemmas in Government

Identify which essential information should be made available to the public via Citizen's Charter? Also, suggest some steps for successful implementation of the Citizen's Charter.

10 marks · 150 words · Answered by 8 toppers · CSE 2020–2021

Citizens ChartersQuality of Service Delivery

You have been recently appointed as the head of tourism department of a state in India that has many places of great historical importance. In the past few years, the state has witnessed a decrease in tourist inflow. Upon enquiry, you come to know that this decrease is largely attributed to the influence of touts and harassment of tourists, including unwanted advances and grossly overcharging them for various services. You also did a quick search about your state on leading travel advisory websites and found that it has earned a dubious reputation for being particularly unsafe for women tourists. Given the situation, answer the following: (a) Do you think that such a state of affairs can be attributed to insensitivity prevailing in the society? How can the community be made more sensitive towards tourists? (b) Suggest some measures to make a quick turnaround in terms of reputation, employment generation and rebuild the reputation of the state as a safe haven for tourists.

20 marks · 250 words · Answered by 6 toppers · CSE 2019–2021

Civil Service ValuesCrisis Decision Making

What are the administrative challenges that you face in such a situation to restore the credibility of the administration? (b) Given the resources and command of the government, what short-term and long-term measures can be taken to earn back the trust of the people and their willing cooperation?

20 marks · 250 words · Answered by 2 toppers · CSE 2020

Ethical Dilemmas in GovernmentProbity in Governance

Q-6:-> Identify which essential information should be made available to the public via Citizens' Charter? Also, suggest some steps for successful implementation of Citizens' Charter.

Answered by 1 topper · CSE 2020

Citizens ChartersQuality of Service Delivery