GS4 · Topic
Emotional Intelligence
Its concepts and utilities, self-awareness and regulation, and its application in administration and governance.
130 UPSC Mains GS4 questions on Emotional Intelligence that toppers answered in test series, CSE 2013–2025, most answered first. Open one to see how toppers opened, built and closed it.
What do you understand by the concept of civil service accountability? Are you satisfied with the present level of accountability in civil services? Discuss how the role of emotional intelligence becomes important in enhancing accountability?
10 marks · 150 words · Answered by 1 topper · CSE 2016
Accountability and Ethical GovernanceEmotional Intelligence
"Leadership is not domination, but the art of persuading people to work toward a common goal." - Daniel Goleman.
10 marks · 150 words · Answered by 1 topper · CSE 2022
Emotional IntelligenceSocial Influence and Persuasion
You are a middle ranked MCD employee, overseeing an anti-encroachment drive in New Delhi in order to broaden a very busy road. Many illegal constructions on the road have been demolished. It was all happening without much protest but when the bulldozer reached near an illegal religious construction, some people belonging to that particular community came out and formed a human chain to stop the demolition. At the same time some people from another religious group came out insisting the immediate demolition of the site. Both groups were about to clash violently. You handled the situation quite well, by pacifying the crowd and calling in enough police force, which was prepared in advance to deal with such a situation, nonetheless, the above incident raises the following serious questions: (a) What kind of Psycho-emotional and attitudinal factors give birth to this religious competitiveness? (b) What is the use of emotional intelligence if such a situation arises? Discuss. (c) How can religion be used as a uniting force instead of a dividing one? Answer the above questions from an ethical perspective.
20 marks · 250 words · Answered by 1 topper · CSE 2015
Emotional IntelligenceEthical Dilemmas in Government
You have recently assumed the role of District Magistrate (DM) in a highly underdeveloped region characterized by inadequate infrastructure, limited access to basic amenities such as roads, hospitals, and schools, and significant socio-economic challenges. The geographical remoteness of the area further complicates the delivery of immediate relief and development efforts. Upon taking office, you organized a Jan Sangh (public meeting), to engage with the local community and understand their grievances. Residents of the region approached you with a myriad of issues, ranging from lack of access to healthcare and education to concerns about law enforcement and safety. In response to the community's concerns, you diligently prepared a comprehensive proposal outlining the urgent need for infrastructure development and social welfare initiatives. Despite your efforts, the proposal received no response from higher authorities. Upon further inquiry, you discovered that political differences and bureaucratic hurdles were obstructing the allocation of funds for essential projects, particularly road construction, which was critical for improving connectivity and facilitating socio-economic development in the region. As time passes, you find yourself increasingly familiar with the challenges facing the community. However, you are unable to provide any respite to them. You have become habitual to listening to their problems and doing nothing. (a) What is the significance of Emotional Intelligence for a civil servant, drawing from the above case study? (b) What would be the appropriate course of action for you to address the issues faced in the region?
20 marks · 250 words · Answered by 1 topper · CSE 2024
Emotional IntelligenceEthical Dilemmas in Government
Anger is a state of emotion where we lose control over ourselves and do things which we will not do in normal condition. It is said that when we are angry we will not face consequences because we became angry, but negative consequences will happen because of what we did when we were angry. In present content when our society is becoming intolerant and people are having less control over anger, this quote becomes more relevant. Discuss this statement with examples.
Answered by 1 topper · CSE 2022
Emotional IntelligenceDimensions of Ethics
How do the main components of emotional intelligence (EI) contribute to personal development? Can they be cultivated through learning and practice? Discuss.
10 marks · 150 words · Answered by 1 topper · CSE 2023
Emotional Intelligence
What are the major emotional intelligence competencies that help an individual to navigate and manage a crisis?
10 marks · 150 words · Answered by 1 topper · CSE 2024
Emotional IntelligenceCrisis Decision Making
Emotional intelligence enables public servants to manage conflicts without compromising ethical standards. Discuss its relevance in administrative decision-making.
10 marks · 150 words · Answered by 1 topper · CSE 2025
Emotional IntelligenceCivil Service Values
To be effective, leaders must have a comprehensive understanding of how their emotions and actions affect the people around them. Justify.
10 marks · 150 words · Answered by 1 topper
Emotional Intelligence
Mr. A is a senior most member of a highly reputed company with considerable customer interface. In recent months, the business of the company has been going down. On detailed analysis, it was found that some of the functionaries of the company have impulsive nature, which has many a times led to altercations with the customers and even among themselves. This has adversely affected the work culture and sullied the image of the company in the market. He seeks your advice, as you are his friend as well as a person who understands management. (a) What are the factors that you would consider in making your advice? (b) What steps will you suggest to deal with the situation that the company faces?
20 marks · 250 words · Answered by 1 topper · CSE 2020
Corporate GovernanceWork Culture