GS4 · 20 marks · 250 words
Mr. A is a senior most member of a highly reputed company with considerable customer interface. In recent months, the business of the company has been going down. On detailed analysis, it was found that some of the functionaries of the company have impulsive nature, which has many a times led to altercations with the customers and even among themselves. This has adversely affected the work culture and sullied the image of the company in the market. He seeks your advice, as you are his friend as well as a person who understands management. (a) What are the factors that you would consider in making your advice? (b) What steps will you suggest to deal with the situation that the company faces?
Answered by 1 topper · CSE 2020
Syllabus: Case Studies on above issues.
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