GS4 · 20 marks · 250 words

Gopal is an 80-year-old man living in a remote and an underdeveloped village in a Central Indian state. He had been residing in a small mud house for years. When he came to know about the Pradhan Mantri Awas Yojana-Gramin (PMAY-G), he saw a glimmer of hope for a pucca house in the last phase of his life. However, the village sarpanch and panchayat secretary told him that to be eligible under the scheme, he must first demolish his existing house so that during a site inspection, no structure would be visible at the location. Subsequently, Gopal demolished his shelter and began living under a babool tree. For nearly six months, he has been staying in the open, braving harsh weather conditions. During this time, he has repeatedly visited the panchayat office but has been told that his application cannot be processed as he lacks the necessary documents. You are the officer-in-charge of implementing PMAY-G in the district. The case of Gopal reaches you through a prominent newspaper report. You personally visit him to understand the situation on the ground. After meeting him and listening to his account, you feel that he certainly needs support. Your enquiries confirm that he is truly destitute and living in a pitiable condition under the open sky. It is also established that he demolished his house based on a faulty interpretation of the scheme by panchayat officials. However, he has no documents to show that he fulfils the eligibility criteria under the scheme. Now you are in a dilemma. Including him under the scheme without the necessary documents would clearly be a violation of rules. But denying him support would be cruel and inhuman. a. Can you think of a rational way to resolve this dilemma? b. Give your reasons for it. c. What are the ethical issues involved in the above case?

Answered by 5 toppers · CSE 2025

Syllabus: Case Studies on above issues.

How toppers approached it

From all 5 answers · about 290 words · 60% drew a diagram.

Opening

  • No separate opening100%

Body

  • Points and prose60%
  • Points40%

Close

  • No separate close40%
  • A quotation20%
  • A summary20%
  • A way forward20%

The toppers’ answers

Pakshal SecretryAIR 8 · CSE 2025 · 279 wordsTheir whole copy

Opening

The above case highlights a conflict between "objectivity" and "empathy" in selection of beneficiary for

PM Awas Yojana (G) Rational way to resolve Dilemma

Body · points

    1. Gopal
      1. Me (Incharge of PMAY)
      1. Other beneficiary
      1. Sarpanch
      1. Panchayat secretary
      1. Village

Rational way to resolve Dilemma

  1. First check what all documents does gopal lack?

  2. Personally assist gopal in making/gathering of all the documents

  3. After receiving the requisite documents, would prioritize his application for construction

  4. plan an independent inspection by neutral officer of Gopal's

actual condition to remove any bias in allocation

(5) If the Sarpanch / panchayat secretary tries to stop → give them warning in strict terms

(6) Provide alternative arrangement for gopal for time being → local NGO / Personal funds / crowd funding for temporary accomodation

(7) Frame proper guidelines for all panchayat secretary to deal with case like that of gopal

Reasons

(1) Both the rules and outcome are not compromised

(2) Temporary alternate accomodation → Displays Empathy for Gopal

③ Scheme is implemented in spirit not only in letter (PMAY-G)

④ Golden Mean between objectivity and empathy is found out

⑤ formulation of guidelines ensures there are no such future instances

⑥ gives a Humane Touch to rigid administrative structure

⑦ sets a right precedent for any future such case

Ethical Issues

① Apathy of Panchayat officials and Sarpanch

② Violation of Human Right (SC in Olga Tellis → Right to Habitat is part of Article 21)

③ Excessive focus on rules → Red Tapism & Statusquoism

④ lack of empathy among people & society.

⑤ Non-implementation of schemes in spirit

⑥ Moral failure of the State → people living in undignityful condition

⑦ Dereliction of Duty by panchayat officials.

Close · a summary

The spirit of schemes is as important as rules of the scheme.

More on Rules versus Compassion

A case in which following the rule causes harm and bending it causes a different harm.

All GS4 questions on Rules versus Compassion