Gamini SinglaAIR 3 · CSE 2021 · 146 wordsTheir whole copy
Opening · a definition
Citizen charter is a comprehensive document by any government based corporation or department that contains responsibility towards public and duties of public.
Body · points and prose
- Transparency - by clearly laying out the motives of organisation
- Accountability - in case of violations
- People's participation in governance by including them in framing the charter
- Lays out duties and responsibility of citizens
- Generates awareness about their rights
Challenges
→ Citizen charters are not framed with public consultation
→ Linguistic barriers as only in main languages
→ Not enforceable
→ Lack of awareness among general public
→ No grievance redressal mechanism
Way forward
2nd ARC report's suggestion on citizen charters must be adhered by
→ Wide scale participation, inviting suggestions before framing
→ Proper channels / complaint box
→ Timely resolution of grievances.
Close · a way forward
Citizen charters if framed adequately can serve as important tool in ensuring citizen centric administration