(1) Intellectual integrity refers to standing up for what one believes is right i.e. staying true to intellect & fostering critical thinking & questioning. Role of intellectual integrity in administrative decision making (1) Taking decisions based on objectivity & evidence & not mere populism. Eg → fund allocation on housing vs sanitation scheme (2) Providing honest opinions/expertise to public representatives. Eg → socio-economic aspects of a scheme (3) Question existing stereotypes & encourage critical thinking & creativity. (2) Citizen Charter is the written commitment given by a public institution to citizens setting standards for quality service delivery. Eg LIC charter gives benchmark for claim settlements. Role of Citizen Charter (CC) in good governance (1) Ensures accountability of service provider. Eg IRCTC charter on who to reach out for a service. (2) Grievance redressal mechanism for improved services. Eg Public Banks give contact no. to complaint. (3) Provides feedback to organisations for improvement. Eg high complaints require process reengineering. (4) Citizen participation as now they can demand service standards. Civil servant must conduct pilot studies, awareness drives and robust grievance redressal mechanisms (IARC) for best utilization of CC. (3) While family acts as first informal institution, school & education system act as first formal system for value inculcation. Comparison/ similarities in their roles (1) Both teach values of discipline & hardwork (Eg: Jijabai taught shivaji; Aristotle taught value of discipline to Alexander). (2) Both provide role models (Eg: Gokhale for Gandhiji; gandhiji's mother's sacrifice). (3) Both use operant conditioning (parents reward/punish, schools also do the same). Contrast/ difference in their roles: Family: Essence of love, values taught are sacrifice & selflessness. Educational institutions: Essence of public place, values taught innovation, learning, curiosity. (4) Tolerance entails respect & appreciation for those who're different from us. Importance of tolerance for governance: (1) Ensures peace between communities reducing need for police control mechanisms (Eg: peace committees set up in Nuh, Haryana). (2) Coming together of diverse ideas → growth & development (Eg: 'melting pot' in America). (3) Reduced expenditure in maintaining law & order → more on public welfare (Eg: peace in Japan post world war, raised prosperity). (4) Citizens, especially most vulnerable like women from minorities can participate more in governance. (5) Public servants carry huge responsibility of public welfare, which requires ethical conduct in both public & private lives. (6) Conscience is the inner voice of a person. It is an intellectual decision making process with respect to morality of a situation. (7) Empathy helps to experience emotions of others in oneself. (8) Rising inequality between rich & poor nations in economy, wealth etc. has significant implications. (9) IPCC report highlights that the global temperature has increased by 1.1°C since pre industrial times. (10) Impartiality & neutrality are two core virtues of a civil servant. (11) Bhagavad Gita offers valuable lessons in navigating ethical dilemmas. (12) The above case highlights the requirement of sensitive, urgent and compassionate approach on part of District Collector. (13) The above case study on women empowerment shows the issue of entrenched patriarchy. (14) A comprehensive national AI policy framework must entail the following. (15) The above case highlights poor case of corporate governance. (16) Ethical issues in administration.

Answered by 1 topper · CSE 2024

Syllabus: Ethics and Human Interface: Essence, determinants and consequences of Ethics in-human actions; dimensions of ethics; ethics - in private and public relationships. Human Values - lessons from the lives and teachings of great leaders, reformers and administrators; role of family society and educational institutions in inculcating values.