GS2 · 10 marks · 150 words

Highlighting the advantages of online dispute resolution (ODR) mechanism for justice delivery, discuss the challenges associated with its effective implementation in India.

Answered by 4 toppers · CSE 2022–2025

JudiciaryE-Governance

Syllabus: Separation of powers between various organs dispute redressal mechanisms and institutions.

How toppers approached it

From all 4 answers · about 160 words · 75% drew a diagram.

Opening

  • A definition2 of 4
  • A figure1 of 4
  • No separate opening1 of 4

Body

  • Points4 of 4

Close

  • A way forward3 of 4
  • A summary1 of 4

The toppers’ answers

Ishita KishoreAIR 1 · 138 wordsTheir whole copy

Opening

Online Dispute Resolution is a wide area that encompasses

Body · points

Diagram
Legal resolution of disputes (IPC, CrPC etc) + Alternate dispute resolution Eg Mediation + Amicable resolution via Standards, Protocols Eg AI, Big Data

Advantages of for justice delivery

-i- Timely redressal of complaints Eg Use of ChatBots for categorising of issues (Zomato) -ii- Ensure pendency of cases is not mounted Eg Over 4 crore pendencies in lower judiciary -iii- Useful for the widespread growth

in e-commerce and social media marketing Eg e-Daakhil portal for consumer complaints -iv- Level playing field Eg Samadhaan portal for MSME

Challenges

-i- Role of EI & EQ in decision making cannot be replaced by AI algorithms -ii- Not useful for complex cases Eg Competition dispute against Amazon -iii- May not flag serious concerns to law agencies

Close · a way forward

Eg child pornography, honeytrapping, spread of extremism

EU's Digital Rights set the path along with Christchurch call. India must embrace ODR by addressing challenges for safe, secure & democratic Digi India

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