UPSC Mains 2023 · GS IV · Q12 · 20 marks · 250 words · Case study

You hold a responsible position in a ministry in the government. One day in the morning you received a call from the school of your 11-year-old son that you are required to come and meet the Principal. You proceed to the school and find your son in the Principal’s office. The Principal informs you that your son had been found wandering aimlessly in the grounds during the time classes were in progress. The class teacher further informs you that your son has lately become a loner and did not respond to questions in the class, he had also been unable to perform well in the football trials held recently. You bring your son back from the school and in the evening, you along with your wife try to find out the reasons for your son’s changed behaviour. After repeated cajoling, your son shares that some children had been making fun of him in the class as well as in the WhatsApp group of the students by calling him stunted, duh and a frog. He tells you the names of a few children who are the main culprits but pleads with you to let the matter rest. After a few days, during a sporting event, where you and your wife have gone to watch your son play, one of your colleague’s son shows you a video in which students have caricatured your son. Further, he also points out to the perpetrators who were sitting in the stands. You purposefully walk past them with your son and go home. Next day, you find on social media, a video denigrating you, your son and even your wife, stating that you engaged in physical bullying of children on the sports field. The video became viral on social media. Your friends and colleagues began calling you to find out the details. One of your juniors advised you to make a counter video giving the background and explaining that nothing had happened on the field. You, in turn posted a video which you have captured during the sporting event, identifying the likely perpetrators who were responsible for your son’s predicament. You have also narrated what has actually happened in the field and made attempts to bring out the adverse effects of the misuse of social media.

  1. (a) Based on the above case study, discuss the ethical issues involved in the use of social media.
  2. (b) Discuss the pros and cons of using social media by you to put across the facts to counter the fake propaganda against your family.

हिन्दी में

सरकार के एक मंत्रालय में आप ज़िम्मेदार पद पर हैं । एक दिन सुबह आपके 11 साल के बेटे के स्कूल से फोन आया कि आपको प्रिंसिपल से मिलने आना है । आप स्कूल गए और आपने अपने बेटे को प्रिंसिपल के कार्यालय में देखा । प्रिंसिपल ने आपको सूचित किया कि जिस समय कक्षाएँ चल रही थीं, उस समय आपका बेटा मैदान में बेमतलब घूमता हुआ पाया गया था । कक्षा-शिक्षक आपको बताते हैं कि आपका बेटा इधर अकेला पड़ गया है और कक्षा में सवालों का जवाब नहीं देता है, वह हाल ही में आयोजित फुटबॉल ट्रायल में भी अच्छा प्रदर्शन करने में असमर्थ रहा है । आप अपने बेटे को स्कूल से ले आते हैं और शाम को अपनी पत्नी के साथ बेटे के बदलते व्यवहार के कारणों के बारे में जानने की कोशिश करते हैं । बार-बार मनाने के बाद, आपके बेटे ने साझा किया कि कुछ बच्चे कक्षा में और छात्रों के व्हाट्सअप ग्रुप में उसे बौना, मूर्ख और मेंढक कहकर उसका मज़ाक उड़ा रहे थे । वह आपको कुछ बच्चों के नाम बताता है जो मुख्य दोषी हैं लेकिन आपसे मामले को शांत रहने देने की विनती करता है । कुछ दिनों बाद, एक खेल आयोजन के दौरान, जहाँ आप और आपकी पत्नी अपने बेटे को खेलते हुए देखने गए थे, आपके एक सहकर्मी का बेटा आपको एक वीडियो दिखाता है जिसमें छात्रों ने आपके बेटे का व्यंग्यचित्र बनाया है । इसके अलावा, वह उन दोषी बच्चों की ओर इशारा करता है जो स्टैंड में बैठे थे । आप जान-बूझकर अपने बेटे के साथ उनके पास से गुज़रते हैं और घर लौटते हैं । अगले दिन, सोशल मीडिया पर आपको, आपके बेटे को और यहाँ तक कि आपकी पत्नी को भी बदनाम करने वाला एक वीडियो मिलता है, जिसमें कहा गया है कि आप खेल के मैदान पर बच्चों को शारीरिक रूप से परेशान करने में लगे हुए हैं । वीडियो सोशल मीडिया पर वायरल हो गया । आपके मित्रों और सहकर्मियों ने पूरा विवरण जानने के लिए आपको फोन करना शुरू कर दिया । आपके एक जूनियर ने आपको एक जवाबी वीडियो बनाने की सलाह दी जिसमें पृष्ठभूमि दी जाए और बताया जाए कि मैदान पर कुछ भी नहीं हुआ है । बदले में आपने एक वीडियो पोस्ट किया जिसे आपने खेल आयोजन के दौरान बनाया था, जिसमें संभावित गड़बड़ी करने वालों की पहचान की गई थी जो आपके बेटे की परेशानी के लिए ज़िम्मेदार थे । आपने यह भी बताया है कि मैदान में वास्तव में क्या हुआ था और सोशल मीडिया के दुरुपयोग के प्रतिकूल प्रभावों को सामने लाने का प्रयास किया है ।

  1. (a) उपर्युक्त केस स्टडी को आधार बनाकर सोशल मीडिया के उपयोग में शामिल नैतिक मुद्दों पर चर्चा कीजिए ।
  2. (b) अपने परिवार के ख़िलाफ़ फर्जी प्रचार का मुकाबला करने के लिए तथ्यों को सामने रखने हेतु आपके द्वारा सोशल मीडिया का उपयोग करने के लाभ और हानियों पर चर्चा कीजिए ।

How a topper answered the closest question

Toppers wrote this one in a test series: “Identify the ethical issues involved in the given case. (b) What are the options available to Ramesh in this situation? Evaluate each of them. (c) Had you been at Ramesh's place, what would have been your course of action? Give reasons for the same. (a) Highlight the options available to you in this scenario and evaluate each of them. What course of action will you take and why? (b) Is there a need for having reasonable restrictions on social media for it to remain a platform of healthy and fruitful engagement. Analyse from the viewpoint of different stakeholders.”

Rahul BhatAIR 68 · CSE 2017 · 718 wordsTheir whole copy

Opening

Ethical issues involved in the given case:

Body · points and prose

  1. Job requirement (sole bread earner) v/s voice of conscience.
  2. Transparency and accountability of the company.
  3. Rule of law has to be respected.
  4. Loyalty > blind faith v/s Loyalty to state
  5. Public welfare.
  6. Work culture, professional integrity and negligence issues.
  7. trust issues with manager.
Diagram
- Stakeholders - Workplace - Public - Ramesh - Suresh - Company - Environment - Law

Alternatives available are:

  1. Obey manager Merits:

  2. Respected hierarcy at work place

  3. Promotional opportunities and job security

  4. Loyalty, trust maintained Demerits:

  5. guilt conscience.

  6. Non transparency, Non-accountability

  7. Violation of state law requirements

  8. Loss of professional integrity.

  9. Disobey him and report it and registering it in law books and media. → External Whistleblowing Merits:

  10. Professional integrity, honesty.

  11. Rule of Law.

  12. Accountability ensured. Demerits:

  13. Job loss threat.

  14. work culture vitiated.

  15. Decision taken in haste (emotional state)

  16. Convince manager about the futility of not registering the event in law books. In case, it becomes available to media, NGO without any official intimation, the company's image will suffer badly (Even when there is a claim that spill did not harm anyone). Social persuasion, emotional intelligence and composed speech and managerial skills are required to strike his cognitive consciousness and help prevail accountability and proactive professional conduct at workplace.

Merits: (1) This will lead to trasformed work culture, more trust and loyalty for well being of not

just inter-personal communications(relations) but also of professional needs too. (2) Accountability ensured, professionalism will lead to my growth internally.

(c) Had I been in his place, I would have proceeded with third option. In the last resort, whistleblowing is the option. But I am sure of the convincing abilities which will resolve the issue amicably. As the case is very old (1960s) and no environmental damage has been found, proactive approach to register in law books will only enhance company's reputation. this shall also save my job. In any case,

I shall perform my duties to the best of my abilities and conscience. and should not capitulate to any sort of pressure. I shall do the job without fear or favour.

Issues at stake :

  1. Gender sensitivity
  2. Cyber attack, cyber bullying
  3. Revenue potential of social media → business ethics
  4. Freedom of speech, repression
  5. Lax, negligent authorities (Vigilance issues)
  6. Capacity to deal with such issues on law enforcemat agencies
Diagram
* Stakeholders * Polcie, judiciary * Social media (CEO) * NGOs * Law, statutes * Lawmakers * Children (vulnerable) * Women * vulnerable

a) Options available :-

  1. I will enable opening new accounts easily. Merits : (1) Revenue, business, profit (2) Freedom of speech. (3) Internet freedom. Demerits : (1) Violating business ethics. (2) Jeopardizing social interests. (3) Selfish Attitude to social issues. (4) Greed, want. (5) Gender insensitivity. (6) Irresponsible and non-accountability

  2. I shall hire ethical hackers, best software engineers to design vigilant software designs to filter speech, and report abuse. I shall, then, collaborate with the respective nations' leadership and concerned ministry to ask them about their cyber laws and the need

to strengthen them in accordance to various international conventions like Budapest, Tallin Manual etc.

I, within my sphere can think of an innovative 'social media task force' [cyber police personnel of my own company] whose job will be to remain vigilant enough. This mammoth task can be done by innovation like Artificial Intelligence.

Freedom of speech with reasonable restrictions is what I desire to be done via these steps. Hence, I shall go with the 2nd option.

b) Definitely. Art 19(1)(a) talks about free speech, expression. Butt Art 19(2)

Close · a way forward

talks about respecting public order, public morality, decency and foreign relations, unity, integrity and sovereignty

Abuse leads to social tensions which can tear apart society. It leads to depression and other mental agony whose foremost victims are women and children. They have a right to life and personal liberty. Judiciary has laid down right to privacy as a fundamental right. They ought to live a life of dignity and honour. Our Fundamental duties also call for curbing derogatory remarks to our women.

Our laws, statutes should be reformed. e.g. IT Act, 2000 should be amended.

NGOs should disseminate awareness about sensitive usage of social media platforms for engagement, dialogue and not for trolling, abusing and bullying

Police reforms are must to make them capable enough to be vigil on cyber crime cases. Freedom plus discipline is order in society

How toppers approach this question, and more on its topic: open the question.

Toppers’ answers to other close questions

Source: UPSC, Civil Services (Main) Examination 2023, General Studies Paper IV, Q12. The paper on upsc.gov.in. Themes and links to toppers’ answers are by UPSC Grade, not by UPSC.