UPSC Mains 2019 · GS IV · Q4(a) · 10 marks · 150 words

Explain the basic principles of citizens charter movement and bring out its importance.

हिन्दी में

नागरिकों के अधिकारपत्र (चार्टर) आंदोलन के मूलभूत सिद्धांतों को स्पष्ट कीजिए और उसके महत्त्व को उजागर कीजिए ।

Citizens ChartersQuality of Service Delivery

How a topper answered the closest question

Toppers wrote this one in a test series: “A Citizens' Charter sees public services through the eyes of those who use them. In this context, analyze the importance of citizen charter in making public services citizen centric.”

Akshat JainAIR 2 · CSE 2018 · 77 wordsTheir whole copy

Opening · a definition

Citizen's charter is an instrument that lists the services provided by an organisation to the public.

Body · points

Importance

  1. Makes citizens' aware of their entitlements.

  2. Help citizens' hold organisation responsible for quality of service delivery.

  3. Makes the organisation better understand its mandate.

  4. Inculcates in the organisation the need for having a more responsive citizen centric interface.

Close · a way forward

Thus the need is to rationalize the citizens' charters of organisations, and make it justifiable to increase accountability.

5 more toppers’ answers to this question, part by part, and how they all approached it: open the question.

Toppers’ answers to other close questions

Source: UPSC, Civil Services (Main) Examination 2019, General Studies Paper IV, Q4(a). The paper on upsc.gov.in. Themes and links to toppers’ answers are by UPSC Grade, not by UPSC.