GS4 · 10 marks · 150 words

Citizen charter can be both a stimulus and a means for government to raise the standards of public service delivery. Discuss.

Answered by 1 topper · CSE 2019

Syllabus: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

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Citizen's charters as a commitment to the citizen, and their enforcement or absence of it.

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