E-governance is not only about utilization of the power of new technology, but also much about critical importance of the ‘use value’ of information. Explain.

Role of e-governance:

(1) Faster public service delivery in real time Eg> Co-Win app.

(2) Efficient & effective resource allocation

(3) Prevents corruption by accurate beneficiary identification Eg> DBT

(4) Cost-effective service delivery at door step Eg> Tele MANAS, e-sanjeevani

(5) Improves accessibility for diverse population Eg> UMANG app.

(6) Helps to ensure accountability & transparency Eg> Use of drones to assess MGNREGA work.

(7) promotes participation of citizens in governance Eg> e-shram portal.

Challenges :

(1) Digital divide between rural & urban ↳ only 30% of internet penetration (2) Digital illiteracy (3) Fear of cyber attack, hacking etc. Eg> AIIMS cyber attack on sever (4) Lack of awareness among people. (5) Privacy issues